IT Support Intern

At Lacework, we strive to provide a supportive, collaborative environment where people are empowered to do the best work of their careers.

Our team members enjoy solving complex problems, big sky thinking, and obsess over getting the details right. We love what we do and are proud of our work to secure clouds and container environments for thousands of users worldwide.

Lacework is seeking a motivated IT Professional to join our Global IT Support Staff. We are looking for an individual who can join our team in our Mountain View location. This employee will be responsible for providing end-user support related to laptop hardware & software applications. Employees rely on experience and judgment as well as pre-established procedures and documentation to identify, troubleshoot and resolve issues presented through IT Help tickets. This role requires being a daily in-office employee. You will be working across multiple teams such as IT Support Eng, IT System Eng, and Business System.

Day-to-Day

• Troubleshoot and resolve IT Help tickets in a timely manner
• Provide technical support with computer hardware and software
• Complete IT onboarding and offboarding for all employees.
• Hardware provisioning and desk setups for end users
• Assist onsite and remote users with IT related inquiries
• Assist IT Management and other IT teams in other projects as needed

Job Requirements

• Ability to successfully work as part of a team.
• Comfortable supporting both Mac/PC
• Ability to troubleshoot issues with both hardware and software
• Familiarity with SaaS, Okta, Google, Slack, Kandji, etc.
• Customer Service skills
• Excellent written and oral communication in English
• Ability to follow written and verbal instructions
• Ability to troubleshoot/problem solve
• Excellent Customer Service skills
• Ability to communicate effectively  

Lacework is an Equal Opportunity Employer. It is the policy of Lacework to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law