Customer Service Associate (German speaking)

<h3>Our Offer </h3><p>At Smeetz, we are dedicated to revolutionizing the way visitor attractions manage their sales and optimize their revenue. As a unified commerce Software-as-a-Service (SaaS) platform powered by AI, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products.</p><p>We are a fast-growing SaaS startup, and we're looking for a Customer Service Representative to join our dynamic team. This role is a great opportunity to contribute to a growing company, work with a tight-knit team, and help shape our customer service operations.</p><p>To be successful in this role, you should have hands-on experience with tech B2B customer requests and have a creative and resilient mindset to be able to turn customer problems into solutions.<br/></p><p>The Customer Service position starts ASAP in Barcelona (hybrid).</p><p><br/></p><h3>Key Responsibilities<br/> </h3><ul> <li>Responding to customer inquiries via phone, email, and chat, providing prompt, reliable, and high-quality assistance.</li> <li>Troubleshooting technical issues and helping customers navigate our software.</li> <li>Continually learning about our product to provide appropriate guidance to customers</li> <li>Report customer feedback to suggest and influence product development</li> <li>Manage Level 1 requests and follow-up on Level 2 and 3 to relevant dev departments until their resolution</li> <li>Create and update knowledge articles and videos to ease customers’ journey into the product.</li> </ul><ul> <li>Documenting all customer interactions and details of inquiries, comments, complaints, and actions taken in our CRM system.</li> <li>Identifying and escalating priority issues to the Customer Service Manager or appropriate internal team.</li> </ul><p><strong>Requirements</strong></p><h3><br/></h3><h3>Mandatory requirements</h3><ul> <li>Excellent command of <strong>French</strong> and <strong>English</strong>, <strong>French</strong> would be a plus</li> <li> <strong>Tech-savvy</strong> and <strong>2+ years of experience </strong>in customer service for a<strong> B2B Saas</strong>.</li> </ul><h3>Requirements</h3><ul> <li>You have work experience with Hubspot and Jira.</li> <li>Excellent communication and interpersonal skills.</li> <li>A strong understanding of the SaaS business model, with willingness to continuously learn and participate to product development</li> <li>Basic technical troubleshooting skills.</li> <li>Ability to handle customer complaints and difficult situations with patience and professionalism.</li> <li>Proficiency with CRM software and ticketing systems.</li> <li>Strong problem-solving skills and the ability to multitask, prioritize, and manage time effectively.</li> <li>Spanish work permit or Citizenship.</li> </ul><p><strong>Benefits</strong></p><ul> <li>You will have the opportunity to take part in a <strong>fast growing scale-up.</strong> </li> <li>You will work in a highly performance-driven environment.</li> <li>Be part of our new growing hub in Barcelona city</li> <li>Your successes will be recognised and rewarded with increased earning potential and ownership responsibilities.</li> <li>Through this position, you will have the <strong>opportunity to grow</strong> in an international environment. </li> </ul><p><br/></p><p>If you're looking to join a startup where you can make a significant impact, we'd love to hear from you. Please submit your resume and a brief cover letter detailing why you believe you're the right fit for this role.</p>