VP Commercial Operations - Technology and Communications

 

Your next career opportunity

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

 

 

Summary

The Director of Commercial Operations for the Communications business is a key leadership role responsible for overseeing and optimizing organizational processes, driving sales operational efficiency, and supporting strategic business initiatives. This individual collaborates closely with cross-functional teams to ensure seamless execution of business sales strategies, build and improve large scale and daily customer quotation processes and procedures, and achieve revenue goals. The role requires a balance of analytical expertise, strategic thinking, and strong leadership skills. The Director of Commercial Operations will work to scope customer and commercial development opportunities that drive increased revenue and partnership on strategic accounts. While working closely with Business Development and the Sales team, this candidate will bridge the gap with product, technology, and business growth concepts within Irby’s Communications team. This focus will result in attained revenue goals, advancements in product development, delivery, and scope, as well as customer/client retention and contract management.

 

Essential Duties & Responsibilities

Initial Business Execution:

• Develop and implement commercial solutions to create processes and solutions and drive efficiencies in our ability to manage, quote, and secure product and services business.

Operational Sales Strategy and Process Optimization:

• Align business operations with the organization's overall goals and objectives.
• Develop and implement commercial process strategies and operational tactics to enhance efficiency, productivity, and scalability of products and services.
• Evaluate and refine existing processes to drive continuous improvement and customer-first excellence, identifying inefficiencies and implementing data-driven solutions while ensuring revenue growth.
• Exercise fluency with Irby Operating Systems and inventory control and logistics best practices to both optimize internal processes and achieve commercial objectives.
• Communicate with Sales, Business Development, and Operations teams across the Irby footprint to present and continuously refine Technology and Communications tools, resources, and procedures for profitable revenue growth.

Cross Functional Team Leadership:

• Foster a culture of collaboration and accountability to achieve business objectives of both Irby and its partners with buy-in from the entire leadership team.
• Assist in hiring, training, and development of team members to build a high-performing department.

Performance Monitoring:

• Establish and track key performance indicators (KPIs) to measure the effectiveness of commercial operations both as an individual unit and as part of the broader Technology and Communications commercial channel.
• Prepare and present performance reports to executive leadership, offering actionable insights.

Project Management:

• Oversee the implementation of cross-functional projects, ensuring timely delivery and alignment with business objectives.
• Coordinate resources and communicate progress with stakeholders.

Budget and Resource Management:

• Manage operational budgets, ensuring cost-effectiveness and resource allocation efficiency.
• Collaborate with finance teams to forecast and monitor expenses.

Client Sales and Product Support:

• Partner with Business Development and Customer Success teams to optimize customer experience and ensure contract renewals.
• Conduct training and development programs to enhance team capabilities.

Compliance and Risk Management:

• Ensure compliance with industry regulations and company policies.
• Identify and mitigate potential risks to business operations.

 

Minimum Qualifications

• Bachelor’s degree (B.A.) from fou