Client Manager

<p>&nbsp;</p> <h2 data-section-id="2wuofl" data-start="181" data-end="214"><strong data-start="183" data-end="212">Job Title: Client Manager</strong></h2> <p data-start="215" data-end="304"><strong data-start="215" data-end="230">Reports To:</strong> Client Director, Managing Vice President, or equivalent senior leadership</p> <hr data-start="306" data-end="309"> <h3 data-section-id="1f9segg" data-start="311" data-end="336"><strong data-start="314" data-end="334">Position Summary</strong></h3> <p data-start="337" data-end="802">The Client Manager (CM) is a high-visibility operational leader responsible for driving service excellence, staff performance, and client satisfaction across multiple locations within an assigned territory. ⭐<br data-start="545" data-end="548">Dedicated to a specific client, the CM oversees multi-level teams, ensures adherence to Service Level Agreements (SLAs), and partners closely with Operations, Finance, HR, and executive stakeholders to deliver seamless, high-quality workplace services.</p> <p data-start="804" data-end="1034">From operational oversight to financial stewardship, the CM is accountable for meeting SLAs, optimizing performance, managing P&amp;L elements, strengthening client relationships, and cultivating a high-engagement employee culture. 🚀</p> <hr data-start="1036" data-end="1039"> <h2><strong data-start="1044" data-end="1069">Core Responsibilities</strong></h2> <h3><strong data-start="1075" data-end="1119">Service Delivery &amp; Operations Leadership</strong> ⚙️</h3> <ul data-start="1123" data-end="1684"> <li data-section-id="ocp8fe" data-start="1123" data-end="1191"> <p data-start="1125" data-end="1191">Ensure excellence in service delivery across all assigned sites.</p> </li> <li data-section-id="1mo4gpx" data-start="1192" data-end="1273"> <p data-start="1194" data-end="1273">Own the intake, delegation, execution, and completion of all client requests.</p> </li> <li data-section-id="rh3dj0" data-start="1274" data-end="1359"> <p data-start="1276" data-end="1359">Guarantee all client and organizational deadlines are achieved without exception.</p> </li> <li data-section-id="1upjagb" data-start="1360" data-end="1436"> <p data-start="1362" data-end="