Lead Fountain Worker

WHAT YOU’LL DO 

The Lead Barista (Fountain Worker) Starbucks contributes to store success by ensuring service experience standards are met and always surpassed during the shift. An additional component of this job is to assist management with daily operating procedures such as maintaining quality store operations, accurately handle cash register transactions, maximizing financial contributions and directing team member development. 

SUPERVISORY RESPONSIBILITIES & ROLE EXPECTATIONS 

Responsibilities include, but are not limited to, the following: 

Quality Store Operations 

•  Trains new Baristas on Starbucks and Rio service and processes. 

•  Follows and directs others to follow store policies and procedures for operational flow at each station. 

•  Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner. 

•  Organizes work throughout the store in a manner that facilitates efficient customer service and profitable operations. 

• Follows health, safety, and sanitation guidelines for all products. 

• Performs and directs others to complete the cleaning and operational tasks in accordance with the store duty rosters. 

•  Follows and directs others to follow standards for merchandising, stocking, rotating, and storing all products. 

• Provides quality beverages, whole beans, and food products consistently for all guests by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products. 

• Places orders and performs special projects to assist with shift operations. 

Financial Contribution 

• Ensures all cash handling and cash register functions are performed in an accurate and consistent manner. 

• Ensures proper types and amounts of materials, supplies, and merchandise are ordered and stocked. 

• Accurately manage cash register transactions and maintain a balanced drawer. 

• Operate a cash register as business demands depending on breaks, call outs, high business volumes, in a supportive role to Fountain Workers on duty. 

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Team Member Development 

• Acts as a role model while providing guidance and training to team members on all the performance expectation. 

• Ensures team members adhere to the meal and break policies. 

• Demonstrate and ensure all Starbucks standards are followed. 

• Communicates store and associate concerns to the Store General Manager in an effective manner. 

• Successfully completes and implements Advanced Store Training. 

• Trains and develops team members to demonstrate all Starbucks customer service standards, operating standards, and Spotlight on Service behaviors. 

REQUIREMENTS 

•  Must have 6 months previous Barista experience, Starbucks experience preferred. 

• Work requires effective communication in English, both verbal and written form in a professional manner. <