Senior Director, Software Engineering, Enterprise AI for Operations

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$149,600.00 - $246,800.00

Target Openings

1

What Is the Opportunity?

As a member of Enterprise Data & Analytics (ED&A), you’ll be joining a strategic and collaborative team that is passionate about transforming our business and technology capabilities and paving the way for best-in-class technology, data and analytics.
As the Senior Director of Software Engineering. Enterprise AI for Operations, within the ED&A organization, you will have the opportunity to lead an impactful team building products to change the insurance industry. You will lead a team of technologists spread across multiple teams aligned to using artificial intelligence to make meaningful impacts in the way that operations teams work. You will be an important component of a growing technology leadership team - looked to as a subject matter expert in engineering. You will partner closely with stakeholders both within the team and across the enterprise to identify opportunities to leverage AI and ensure that best practices and standards for technology products are met. In this highly-visible role you will be part of a dynamic and impactful leadership team

What Will You Do?

• Leverage ultra-modern technologies such as large language models, kubernetes, agentic workflows, deep learning models, cloud computing services (AWS), etc. in order to accomplish business goals of modernizing operations workflows.
• Advocate for the adoption of Artificial Intelligence technologies and help leaders and peers around the organization understand where best they can be applied in an ethical and responsible manner.
• Lead a team of Software Engineers while role modeling Travelers' leadership behaviors.
• Complete expert engineering tasks for impactful and high-visibility initiatives and demonstrate/advocate for their use.
• Build and develop discipline-specific capabilities across multiple teams, equipping individuals with the skills, tools, and standard approaches to improve the overall quality of engineering practices and skill sets.
• Assess skill gaps and develop mitigation efforts including training needs.
• Align work with business and engineering priorities to realize meaningful impact.
• Build collaborative relationships with key leaders and peers across the organization (i.e. Team Leaders, CoEs) to ensure the best use of overall resources.
• Develop robust talent pipeline. Provide unique opportunities and challenges to each team member to enrich development.
• Provide technical leadership, foster a team environment, and provide mentorship and feedback to technical resources.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned. 

What Will Our Ideal Candidate Have?

• Seven years of programming/development experience plus two years prior technical leadership experience preferred.
• Delivery - Advanced delivery skills including the ability to examine and assess the effectiveness of software design strategies and methodologies across an organization, the ability to devise, apply, and share ways to ensure the quality, production readiness, and continued health of complex computer systems, the ability to incorporate awareness and understanding of work happening outside of the team, and the ability to develop widely used technical metrics that enable engineers to better understand and deliver their work.
• Domain Expertise - Demonstrated track record of domain expertise including the ability to leverage expertise to improve company level capabilities within domain, consult on business priorities and optimize value by identifying business aligned solutions and thoughtfully and practically introduce concepts and technologies from the industry.
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