Account Manager

What Will You Do?

Under the direction of the Director of Sales Operations, this position is responsible for pre- and post-sales support of key accounts to project completion and provides direction to the Sales Operations Teams (Sales, Service & Warranty, OpEx) based on customer feedback. This position will coordinate activities with management, Accounting, Engineering, Supply Chain, Production, Operations Excellence, Shipping, and Service Departments. This position will include customer visits (at Customer Locations and at Zero Zone).

KEY RESPONSIBILITIES:

• Direct and coordinate sales strategies, procedures, and pricing strategies to maximize revenue and profits for Zero Zone
• Assist sales correspondents in providing quotes to Customer by coordinating information and sales activities
• Provide direction on products, product lines, features, and options, and direct customer feedback to assist in product development
• Lead and oversee the bid process for Customers as required
• Plans, promotes, and organizes training activities related to continuous improvement of product and installation knowledge with Customer and Customer assigned contractors
• Performs other related work and duties as assigned
• Supports internal accounting and sales team in daily program management activities
• Resolve customer complaints, monitor resolutions, and maintain client relationships
• Work with Internal Teams to determine root cause and corrective actions
• Resolve internal bottlenecks and propose improvements
• Participate in conference calls and customer visits
• Document meetings and customer requirements
• Submit progress and status reports
• Track and follow up of projects
• Monitor and report on service issues and resolutions
• Hold quarterly account progress meetings
• Prepare, monitor and report on annual sales forecasts.
• Coordinate, plan and execute customer visits
• Assist in training external sales force via webinars and in-person events
• Assist in training & educating internal sales correspondents.

REQUIREMENTS FOR EFFECTIVE PERFORMANCE:

• Industry Related Experience preferred
• Bachelor’s degree plus 5+ years’ experience preferred
• Inside Sales or Outside Sales background as part of prior responsibilities preferred
• Strong Customer Service Attitude required
• Computer proficiency – Microsoft Office Suite
• Current valid driver’s license with a safe driving record
• Requires overnight travel approximately 10-15% of the time

ADDITIONAL SKILLS & ABILITIES

• Leadership skills to positively influence and educate others
• Highly resourceful and independent worker who is highly motivated to succeed even when setbacks occur
• Ability to communicate effectively, both verbally and in writing, with a wide variety of company personnel and others at all levels
• Maintain a positive attitude and promote a climate of positive employee relations throughout the organization
• Exceptional organizational skills with focus on attention to detail
• Ability to effectively present information and respond to questions from groups of managers, vendors, customers, and the general public in a customer-oriented manner
• Ability to solve and define problems, collect data, establish facts, and draw valid conclusions in an urgent manner<