Advisory Solution Consultant, IT Asset Management

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory specific to a particular industry vertical (e.g., Healthcare & Life Science).

• Serve as a thought leader on IT Asset Management (inclusive of hardware asset management, software asset management) and Enterprise Asset Management (EAM) for ServiceNow
• Develop and maintain strong alignment with Product Management and Engineering teams to provide and advocate for product enhancements, roadmap additions and to relay feedback from the field & customers
• Create and own programs that enable / train Solution Consultants and Sellers to demonstrate the value of ITAM and EAM
• Create and own efforts to generate and mature ITAM and EAM pipeline for customers within the United States (e.g., webinars, in person events, workshops)
• Contribute to and maintain a showcase of ITAM solutions created on the ServiceNow platform
• Assist the sales personnel in qualification of customer needs and performing business value assessments to determine value for clients
• Demonstrate of solutions - both standard and tailored - to prospects and existing customers
• Respond to requests for information / proposal (RFIs, RFPs)
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects
• Support Marketing events – user conferences, trade shows, webinars, summits, practitioner workshops
• Stay current on competitive analysis and understand how to best position ServiceNow solution to ensure we keep ahead of opportunities, obstacles, and challenges
• Understand business and technical problems addressed by the product including key regulations, business drivers, evolving business needs, etc.
• Up to 20% travel required

Qualifications

To be successful in this role, we need someone who has the following

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 7+ years of relevant professional experience, 2 of which are directly with the ServiceNow platform, preferably with the ITAM product suite
• Exceptional communication and presentation skills, including technical and business concepts associated with optimizing/streamlining costs
• Ability to forge strong business relationships and connect with personnel at the staff through C-level (at customer accounts as well as with individuals within the ServiceNow ecosystem)
• Strong presales experience and mastery of the sales process OR strong ServiceNow implementation experience (as an implementation partner / vendor or customer)
• Exhibit prior and current technical expertise in web technology and the ability to learn new technology

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified app