Senior Manager, Partner Implementation

As the Senior Manager, Partner Implementation, you are the architect of our implementation engine. You will lead a specialized team of Partner Implementation Consultants (PICs) who serve as the technical backbone for our Value Added Reseller (VAR) ecosystem. Your mission is to move beyond individual builds to create a scalable, high-velocity onboarding machine. You are responsible for the technical integrity of our partner network, ensuring that every VAR is capable of delivering 'white-glove' IES implementations. By managing escalation architecture and 'complexity matching,' you ensure that the most difficult technical migrations are met with the highest level of expertise.

Responsibilities

• Team Leadership & Technical Depth: Build and lead a team of elite technical implementors. You are responsible for their continuous technical upskilling, ensuring the team stays ahead of the IES roadmap and complex accounting logic.
• VAR Program Governance & Certification: Oversee the 'Train the Trainer' framework. You will define the standards for partner certification and 'onboarding independence,' ensuring that as we scale, the quality of VAR-led implementations remains uncompromised.
• Escalation Architecture: Serve as the senior technical point of contact for high-stakes implementations. You will build the bridge between your team, Product, and Engineering, ensuring that systemic technical friction is identified, documented, and resolved at the source.
• Resource & Complexity Matching: Strategically assign resources to VAR accounts based on technical complexity and firm scale. You ensure that our internal experts are deployed where they provide the most leverage for partner enablement.