Teamlead IT Support (m/w/d)

<h3>Company Description</h3><p>Our mission at <strong>Everience </strong>is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.</p><p>We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics.</p><p>Everience operates in the Benelux and internationally and has 16 sites in Europe.</p><p>The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...</p><h3>Job Description</h3><ul></ul><p><strong>Key Responsibilities</strong></p><ul><li>Lead and support a team of IT technicians and support staff.</li><li>Coordinate and oversee daily IT operations, ensuring high availability of systems.</li><li>Manage and improve POS systems, order management platforms, reservation tools, and digital payment solutions specific to the restaurant business.</li><li>Act as the liaison between IT and restaurant operations to ensure smooth technology integration.</li><li>Identify process improvement opportunities and lead implementation.</li><li>Oversee IT support requests and ensure timely resolutions.</li><li>Develop and maintain documentation for systems, processes, and procedures.</li><li>Assist in the rollout of new software or hardware across multiple restaurant locations if needed.</li><li>Ensure network security, data integrity, and compliance with privacy regulations.</li><li>Provide on-site support in Wilrijk, with possible visits to other branches if applicable. Requirements </li><li>Competitive salary and benefits.</li><li>Opportunity to influence and shape IT infrastructure in a modernizing sector.</li><li>Room for growth and leadership development.<br/>  </li></ul><h3>Qualifications</h3><ul><li>Proven experience in an IT leadership or senior support role.</li><li>Background in IT within the hospitality or restaurant industry is highly preferred.</li><li>Strong understanding of restaurant tech: POS systems (e.g., Lightspeed, Oracle Micros), kitchen displays, payment terminals, reservation systems, etc.</li><li>Hands-on knowledge of networking, hardware, Windows/Mac systems, and cloud services.</li><li>Excellent communication and organizational skills.</li><li>Ability to manage a small team and multiple priorities efficiently.</li><li>Fluent in Dutch and English; French is a plus.</li><li>Based in or willing to commute to Wilrijk five times per week. What We Offer</li><li>A dynamic working environment in a growing hospitality-focused business.</li></ul><h3>Additional Information</h3><p>Workload: 5 days per week / 8 hours per day on client site support</p><p><em>All our positions are open to people with disabilities</em></p>