Account Coordinator

About the job:

LiveIntent is looking for a self-motivated candidate to join our Client Services team as an Account Coordinator supporting our SMB and Customer Success teams.  As an Account Coordinator, you will collaborate with multiple departments and assist in supporting our sales teams in pre and post-sale related activities. This role will help in prospecting the customer base, planning how to close deals and setting up, and reporting on the campaigns. The Account Coordinator role will be based in New York and is an in office hybrid position. 

Responsibilities:

• Assist with client communication, sales planning, decks, media plans, QBR’s
• Work with the Sales team on client correspondence throughout the pre-sale process and help communicate feedback to internal stakeholders - this includes but is not limited to; RFP and media plan revisions, specs, production timelines, benchmarks, required assets, etc.
• Help prepare materials for client meetings, internal meetings, proactive outreach, and client requests
• Document discussions during internal and/or client meetings and conference calls, identify key action items and decisions that need to be followed up on by Customer Success Managers (CSM), CPC’s or Account Executives 
• Field and process internal information requests
• Gather background campaign information and/or resources needed to complete tasks
• Log account information and internal account case information & status in Salesforce
• Assist in end of month wrap up reports 
• Provide clients, CSMs or AEs with any necessary campaign reports, and reporting set up
• Assist in reviewing & gathering required campaign assets, creatives and flagging potential account concerns to CSM or AE prior to launch
• Collaborate with internal teams in their day-to-day operations including pulling campaign analyses, creative performance reports, and help with other special projects, duties, and assignments
• Help conduct platform demos for self-service clients and assist with ad hoc questions and requests from client

Qualifications:

• Experience in a customer facing role or internship; in advertising, media planning or marketing field a plus
• Familiarity of the advertising/ programmatic ecosystem
• Experience with GAM (DFP), DCM, Mediavisor, and other ad servers a plus
• Understanding of digital brand advertising, and email marketing
• Analytical mindset with impeccable attention to detail
• Experience with Google Suite and proficiency in Excel
• Excellent research, oral and written communication skills, and proven history of following up in a timely manner
• Proficient multi-tasking, organization and time management skills
• The drive to work hard with an ambition to learn and succeed

At LiveIntent, we've introduced a hybrid workplace model to be present with one another, share learnings and collaborate through in-office partnerships. Our office is located at One World Trade Center, with easy transportation access and incredible NYC skyline views. For this role, you'll need to join us in the office (Tuesday, Wednesday & Thursday), but not every week is needed, you'll also get at least one “Work from Anywhere” week each month to enjoy some flexibility.

We support employee health and wellness by providing:

• Comprehensive medical, dental, and vision coverage through two different providers with many plans being offered with 100% premium coverage for individuals and families, along with access to our 24/7 telemedicine provider Eden Health
• Flexible PTO - We believe that time off to rest and recharge is important to all our employees and benefits everyone
• One work from anywhere week each month to enjoy flexibility 
• Summer Fridays - Early dismissal to kick off your weekend
• Access to BetterUp Care which focuses on the importance of mental fitness by providing confidential coaching and support to help build resilience and sustain well-being as we all navigate the ups and downs of work and life
• Monthly wellness expense to use towards gym membership, subscription plan, fitness classes, or personal wellness
• WFH expense reimbursement to ensure you are set up for success 
• 12 weeks of 100% paid parental leave from day one of employment for the birth or adoption of a child
• Access to Alma and our Employee Assistance Program which offers confidential assessments, short-term counseling, referrals, and follow-up services to employees
• Voluntary benefits such as Critical Illness, Accident and Hospital Indemnity Insurance, Pet Insurance and Identity & Fraud Protection
• 401k program

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