Associate Account Manager

We are seeking a motivated Associate Account Manager to join our team. The ideal candidate will be a part of the Account Management team, maintaining and growing client relationships, ensuring client satisfaction, and driving business growth for our Core customer portfolio, predominantly office based.

Key Responsibilities 

• Maintain excellent professional relationships with clients. 
• Identify, opportunities and upsell and cross-sell additional products and services and meet the set quota requirements 
• Manage a portfolio of around 25 small and midsize accounts, ensuring their needs are met and exceeded while keeping Stibo Systems interests in focus.  
• Provide updates about roadmaps, upcoming events and new additional uses case to clients and handle any issues that arise.  
• Collaborate with internal teams and partners to ensure client requirements are met. 
• Ensure customer retention and satisfaction and promote software adoption and usage among clients. 
• Conduct regular check-ins with clients to ensure they are maximizing the value of the software. 
• Gather and analyse client feedback to improve products and services. 
• Identify trends for client portfolio based on data insights and derive strategies to maximise ARR for Stibo Systems.  

Qualifications/Skills 

• Proven experience in account management or a related field. 
• Strong understanding of sales principles/methodologies and customer service practices. 
• Excellent communication and interpersonal skills. 
• Proficiency in Salesforce CRM and Microsoft Office Suite. 
• Strong organizational and multitasking abilities. 
• Ability to work under pressure and meet deadlines. 
• BSc degree in Business Administration, Marketing, or a relevant field. 
• Excellent verbal and written communication skills. 
• Strong problem-solving and analytical skills. 
• Ability to build and maintain strong client relationships. 
• Attention to detail and accuracy. 
• Good time-management skills. 
• Experience in PIM, (Multidomain) MDM, other Data Management solutions would be preferred. 
• Familiarity with AI use cases and capabilities in our core industries is a plus. 

We offer 

At Stibo Systems, we offer more than just a job. We put people first and inspire you to become the best version of yourself. 

• We care about our colleague’s work-life balance, and we offer flexibility through a hybrid work model. We offer “MindFUL” and MindFuel” days which are global days off and learning days, volunteer days and much more 
• International: A growing global company, worldwide career opportunities, multicultural teams and access to learning platforms like Udemy 
• Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities 
• We create our own Software products and have a proven record of adding significant business value for our customers. 

Join Stibo Systems, where we embrace 'All Kinds of Data Minds.'  
Stibo Systems is a global company with Danish heritage. We empower businesses to become digital leaders through our AI-powered, SaaS-based multidomain master data management solutions. By connecting data across products, customers, suppliers and more, we drive growth, efficiency, and sustainability for our customers.    
  
At Stibo Systems, our people are key to our success and you will find an environment that values creativity, curiosity, and analytical thinking. We're committed to making you feel trusted, invested in, and connected, fostering a workplace where every data mind thrives.   

Interested? 

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