Dual Rate Bartender, Comedy Zone

POSITION TITLE:                          DR Bartender

DEPARTMENT:                             Food

GRADE/FLSA STATUS:                 H8/16—Non-Exempt

BADGE TYPE/COLOR:                  Key--Blue

REPORTS TO:                                Supervisor, Food Service

SUPERVISES:                                 Bartender, Service Person, F&B Host, Dining Assistant, Bar Help, F&B Cashier

 

JOB SUMMARY:

 Create an entertainment environment for all guests. Provide courteous, friendly, and prompt Beverage service. 

 

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--BARTENDER:

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Provide fast, friendly, professional beverage service to casino guests and beverage servers (2-minute production cycle per 10 alcoholic beverages
• Work in an assigned area, such as a dining room or lounge and pleasantly takes beverage orders form guests
• Maintain a clean station at all times
• Able to answer questions about Harrah’s facilities and services
• Explain and encourage Caesars Reward participation
• Provide fast, friendly service to customers
• Accept payment and give change when necessary
• Present check to the guest and acquire signatures when necessary
• Prepare beverages as ordered
• Build relationships with guests
• Upbeat personality for all interactions with guests and fellow employees
• Pick up trash, glasses, and litter in or out of work area
• Keep bar area clean and stocked workstation in accordance with established health and safety guidelines
• Operate a cash register/POS system, ringing proper amount into the register and give a guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities 
• Monitor guest consumption of alcohol and intervenes as needed according to guidelines
• Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Commission and/or NC ABC Commission 
• Mentor Level 1and Level 2 bartenders
• Work any station as business demands
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--SUPERVISOR:

• Ensure that all food and beverage product served meet the established specifications and standards
• Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
• Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements
• Address service breakdowns and follow up to ensure guest satisfaction
• Resolve all guest complaints and relay to manager
• Ensure that adequate supply levels are maintained
• Assist with department reporting and data analysis as required
• Responsible for the development and maintenance of department procedures and guidelines
• Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction
• Prepare schedules and station breakdowns
• Conduct pre-shift meetings to communicate important information
• Conduct end of shift banking functions
• Assist cashier functions of voids and overrides
• Work with Finance and IT teams to ensure that all revenue is captured and reported in an accurate and relevant manner
• Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude
• Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
• Serve as communication liaison to subordinates and to Restaurant Manager
• Responsible for timely delivery of comp requests from VIP services and other casino department
• Responsible for the complete set-up and operation of each scheduled shift
• Complete end of shift logs in a timely and accurate manner
• Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards
• Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy
• Ensure service recovery activities
• Exhibit sound decision-making with emphasis on motivating team