Senior Vendor Manager (all genders)

Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

Job Description

We are looking for an exceptional Senior Vendor Manager who will grow the Local Champion Brands of zooplus across Europe. You will have full flexibility in managing customer experience, topline performance, and profitability of your vendors, taking the relationship with them to the next level. By scaling and automating all interactions with the vendor base, including identifying and signing up new vendors, creating items in the catalog, negotiating contracts and terms, managing promotional activities, and resolving operational issues, you will have a direct impact on the business, thus, setting zooplus apart from its competitors.

Are you ready to take on this challenge?

As a Senior Vendor Manager, you will:

• Influence strategic or complex vendors to prioritize customer experience by lowering costs, improving the supply chain, reducing defects, and driving efficiencies.
• Provide feedback on existing programs or initiates the creation of new programs to drive vendor participation.
• Review results of promotions and changes course of action and negotiates new promotions if needed; create strategic and prioritized vendor marketing plan that maximizes margin euros and customer experience.
• Identify areas that need vendor attention and directs team to address issue; acts as escalation point, helping team and vendor(s) resolve conflicts.
• Audit metrics regularly; evaluate products and services to continually drive quality of customer experience across multiple vendors and categories.
• Work cross functionally to implement scalable solutions to address customer pain points.
• Partner with cross-functional teams to develop and propose an annual plan for multiple vendors or categories; build a network in the pet industry.
• Lead cross functional projects and involve the appropriate stakeholders.
• Hold team accountable for maintain robust process documentation.
• Actively seek feedback from others; identify areas for personal growth and set goals for development.

Qualifications

• 5+ years of relevant work experience in Category Management, Vendor Management or Purchasing, ideally in retailing or the pet industry; experience working in an e-Commerce are an advantage.
• Experience in project work based on analytical and strategic thinking and ability to structure complex facts.
• Ability to unlock complex issues and to work proactively on proposals, solution thinking.
• Ability to understand customer needs and market requirements to enhance the customer experience.
• Strong influencing abilities and vendor management experience.
• Experience in teamwork and guidance of business partners with proved authority.
• High level of communication skills.
• Fluent in English and German.
• Proficient MS-Office (especially Excel and Power Point).

Additional Information

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

Our benefits:
🐾 20% discount in our zooplus shop
📖 Internal and external training
🎈 Team events
#LI-Hybrid✈️ 28 vacation days and days off on 24th and 31st of December
🏋️ Corporate rates at a local gym chain (Body & Soul)
📱 Company mobile phone for work and personal use

Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.