Walk Up Support Technician

ECS is seeking a Walk Up Support Technician to work in our Albuquerque, NM office.

 

Salary Range: 27.88-29/hr.

General Description of Benefits  

 

The SWIFT Walk-Up Service Technician serves as the first point of contact for users seeking technical assistance. This role involves providing immediate support for hardware and software issues, troubleshooting technical problems, and ensuring a seamless user experience. The technician will work directly with users in a walk-up service environment, addressing a variety of IT-related inquiries and issues.

• Provide friendly and efficient in-person support to users experiencing technical difficulties with hardware, software, and network connectivity.
• Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices.
• Assist with the setup, installation, and configuration of computer systems and peripherals.
• Maintain accurate records of support requests, resolutions, and user interactions in the IT ticketing system.
• Work closely with other IT team members to escalate complex issues and ensure timely resolution.
• Provide basic training and guidance to users on software applications and IT best practices.
• Assist in managing IT inventory, including tracking equipment and software licenses.
• Deliver exceptional customer service, ensuring a positive experience for all users.
• Resolve user technical issues on phones, chat, and backlog tickets as necessary.
• Occasionally travel to users to resolve their issues deskside.
• Other duties as assigned.

Qualifications

• Demonstrate high levels of customer service & technical knowledge
  Possess experience with equipment & software installation & upgrades.
• Due to the nature of the work & its location, U.S. Citizenship is required.
• Possess two+ years of demonstrated PC support, diagnostic/troubleshooting & repair experience, including a solid working knowledge of PC operations including hardware, operating systems and network settings; 5 total years if no degree
• Must have High school degree and 2  years of related experience needed
• U.S. Citizenship is required
• Must be able obtain and maintain a U.S. Department of Energy Q security clearance.