Senior Business Analyst - Ecommerce

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength.  WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

  I. Job Summary

Recognized across the organization for functional expertise. Acts as the primary liaison between the Technology and the business of new systems and enhancement of existing systems. Conducts technically advanced and in-depth level business process analysis, functional design, and preliminary effort / cost / benefit analysis in an effort to align Technology solutions with business initiatives. Lead development and implementation of eCommerce waste & recycling service-oriented solutions, leveraged technology to enhance customer experience, streamline processes, and drive sustainable practices within the industry. The ideal candidate will have a strong background in managing eCommerce platforms, specifically Salesforce and Salesforce B2B Commerce (formerly CloudCraze), 

  II. Duties and Responsibilities 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  Other ancillary duties may be assigned.

• Drive sales growth by developing and prioritizing features that enhance the customer experience, improve conversion rates, and increase overall revenue.
• Collaborated closely with business partners, product owners and UX team to make and drive/execute recommendations.
• Contributes expertise in particular business processes and is responsible for formulating systems/process scope and objectives relative to the organization's business plan and user requirements, process flow definitions, business process mapping and functional specifications.
• Ensures the development of complex design solutions, enhancements to existing capabilities to meet business requirements and objectives.
• Works with Salesforce, including customization, configuration, and integration with other systems. 
• Manage and Analyze CRM data within Salesforce to support business decisions and optimize customer interactions.
• Design and implement workflow rules, process builders, and automation within Salesforce B2B Commerce (formerly CloudCraze) to streamline business processes.
• Develop Custom Solutions to extend Salesforce capabilities using Apex Programming and Visualforce.
• Integrate Salesforce with third-party applications and services using APIs and middleware tools.
• Use Agile frameworks and tools for managing and tracking development progress.
• Manage a technical product backlog, including prioritization of technical debt, refactoring needs, and feature enhancements.
• Develop and maintain a technical product roadmap that aligns with both business objectives and technical evolution.
• Work closely with technical stakeholders, such as developers, QA engineers, and DevOps, to gather requirements, address technical constraints, and communicate progress.
• Define and Track technical performance metrics (e.g., system reliability, performance benchmarks) to drive continuous improvement and optimization.
• Collaborate with the sales team to identify opportunities for revenue growth through eCommerce waste & recycling solutions, providing insights and support to drive sales initiatives, nurture client relationships, and meet sales targets.
   

III. Supervisory Responsibilities

Will coach and mentor less experienced analysts and act as team leader on more complicated systems projects.

  IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US. 

 

A. Education and Experience

Education: Bachelors Degree (accredited) in Computer Science, MIS, or similar area of study 

Preferred Education: Master's Degree (accredited) in Computer Science, MIS, or similar area of study

Experience: Eight years of relevant work experience as a IT Business Analyst (in addition to education requirement). Four years working as an IT Manager/Project Manager may substitute for the minimum years of experience.

B. Certificates, Licenses, Registrations or Other Requirements<