Veterinary Client Service Representative

Location: Tinton Falls, NJ
Schedule: Full-Time | Weekend & On-Call Rotation Required

$20–$25/hour (based on experience)

Looking for a Veterinary Client Service Representative opportunity where you can make a difference for pets and their families?

Join Red Bank Veterinary Hospital (RBVH), one of the nation's premier emergency and specialty veterinary hospitals. As a Veterinary Client Service Representative, you'll be the welcoming face of our hospital, helping create an exceptional experience for clients while supporting our doctors, veterinary technicians, and hospital team in a fast-paced specialty environment.

Pay & Benefits

Compensation

• $20–$25/hour based on experience

Full-Time Benefits Include

• Medical, Dental & Vision Insurance

• 401(k) with Employer Match

• Paid Time Off

• Sick Leave

• Vacation

• Bereavement Leave

• Employee Assistance Program (EAP)

• Uniform Allowance

• Employee Referral Program

• Career Growth & Professional Development

Schedule

• Full-Time

• New hires work one weekend day each week

• On-call for the alternate weekend day, as scheduled

• On-call rotation approximately every 2–3 months

• Availability to work two of six paid holidays each year

What You'll Do

As a Veterinary Client Service Representative, you'll help create a welcoming and compassionate experience for clients while supporting the daily operations of our specialty and emergency hospital.

Responsibilities include:

• Greet clients and patients with professionalism and compassion

• Check patients in and out for appointments

• Schedule appointments and recheck visits

• Coordinate front desk operations and support hospital workflow

• Assist families through the euthanasia paperwork process with empathy and sensitivity

• Discuss payment options and process client transactions

• Process daily estimates and financial reports

• Prepare schedules, maintain medical records, file documents, and complete administrative tasks

• Answer incoming phone calls and direct urgent calls to the appropriate clinical team

• Coordinate communication between clients, doctors, and veterinary staff

• Support student training and mentorship opportunities as needed

• Maintain a positive, organized, and client-focused environment

What We're Looking For

Minimum Qualifications

• High school diploma or equivalent

• Minimum 1 year of customer service experience

• Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Comfortable working in a fast-paced environment

• Basic computer proficiency and ability to learn new software

• Ability to work collaboratively as part of a team

• Fluent in spoken and written English

Preferred Qualifications

• Previous experience as a Veterinary Client Service Representative, Veterinary Receptionist, or Client Service Representative in a veterinary hospital

• Experience in an emergency or specialty veterinary hospital

• Knowledge of veterinary terminology and hospital workflows

About Red Bank Veterinary Hospital

For more than 40 years, Red Bank Veterinary Hospital has been a trusted provider of emergency and specialty veterinary care throughout New Jersey.

Our new, state-of-the-art 100,000+ square-foot hospital features:

• 24/7 Emergency Servic