Guest Ambassador - Toyota Pavilion at Concord - Part Time

Job Summary:

WHO ARE WE? 

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. 

WHO ARE YOU? 

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!   

THE JOB 

The Guest Ambassador will proactively interact with guests by providing information and assistance to promote enjoyable experiences for venue guests. 

WHAT THIS ROLE WILL DO 

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.  

• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.  

• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.  

• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.  

• Direct restroom and concessions lines, as needed, to shorten guest waiting times.  

• Assist in resolving guest complaints.  

• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.  

• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.  

• Report maintenance and cleaning issues to the respective department manager in a timely manner.  

• May fill in temporarily with a department to support staffing levels during peak or break times.  

• Greet guests as they enter and leave the venue. May also distribute advertising flyers.  

• Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.  

WHAT THIS PERSON WILL BRING 

• High School Diploma or equivalent  

• At least 2 years in Guest Service and communications  

• Creative thinker and problem solver  

• Excellent verbal, written and interpersonal communication skills  

• Acute sense of judgment, tact and diplomacy  

• A strong-sense of teamwork and ability to execute programs