Retail Market Manager

Pay Range: $90,550.00 - $120,741.00

Has primary responsibility for a branch andor a group of branches. Is a role model in providing exceptional customer service while promoting and offering bank products and services, as they coincide with customer need. Responsible for the profitability, growth and successful operation of these branch offices. Leads, manages and coaches branch teams to achieve sales objectives and to deliver superior customer service. Makes outside business calls individually and with branch managers and other business partners to cultivate and develop new business. Represents the organization in a leadership role in civic and community functions to further enhance the bank’s image. Supports initiatives of other bank business partners. Provides superior quality customer service and a positive banking experience for customers. Reports to Retail Sales & Administration.

Education and Experience:

• 4 year college degree or equivalent retail banking or financial services experience
• Prior sales management experience required with increased levels of responsibility
• Prior lending experience preferred
• Prior experience in leading projects to a successful completion
• Business development & outside business sales experience required

Skills and Abilities:

• Excellent listening & communication skills are necessary.
• Organizational, interpersonal and customer relation skills.
• Ability to function in a fast paced, ever-changing environment.
• Leadership management.
• Problem solving/decision making skills.
• PC Skills.

Unique Job Characteristics and Requirements:

NMLS Certification required or ability to obtain upon hire.

Tasks Performed:

• 45% Provides leadership and guidance to branch managers in the areas of: sales, business development and the successful operations of their branch. Ensures effective control of staffing and overall budgetary constraints.
• 25% Builds a motivated and high performing branch team through the effective recruitment, training and development of staff.
• 15% Represents the bank in the community and plays a leadership role on civic and community organizations.
• 5% Maintains integrity and compliance within the branches in their region in accordance with audit and branch operations policies and procedures.
• 5% Other duties as required, including but not limited to, making delivery system recommendations as it relates to branch expansion, relocations, closures/consolidations, ATMs, hour changes, etc.
• 5% Submits loan proposals within guidelines. Registered and complies with Safe Act guidelines. Provides customer complaint resolution exercising sound judgment and decision making within established guidelines.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 50% of time
• Move about within or between locations
• Bend, Twist, Crouch, Squat
• Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. 

Wellbeing 

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. 

Community Involvement 

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. 

Culture 

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. 

Career Development 

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. 

Total Rewards 

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.   

Business Stability 

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and down