Associate Customer Success Executive

About the Role

We are seeking an energetic and motivated Associate Customer Success Executive to join our team within the Tax & Accounting organization. The ideal candidate will be responsible for ensuring the success and satisfaction of our new customers in their first year with our product/service. This role involves working with our Professional Services team to ensure a positive onboarding experience for our new clients, guiding them through their initial experience, and providing ongoing support to ensure they realize the full value of our offerings. 

Job Responsibilities

• Customer Onboarding: Facilitate a smooth onboarding process for new customers, ensuring they are fully informed and equipped to use our product/service. 

• Product Knowledge: Develop a deep understanding of our product/service features, benefits, and use cases to effectively communicate them to customers. 

• Account Management: Build and maintain strong, long-lasting customer relationships. Act as the main point of contact and manage customer expectations within their first year from purchase. 

• Training and Education: Conduct product demonstrations and training sessions to educate customers on how to utilize the product/service effectively. 

• Support and Troubleshooting: Provide timely and empathetic help that keeps the customer's needs at the forefront of every interaction. 

• Feedback Collection: Regularly gather customer feedback to share with our product, sales, and marketing teams. 

• Renewal and Expansion: Identify opportunities for customer account growth and encourage renewals through connections with our Sales Executive and Client Executive teams. 

• Reporting: Track and report on customer success metrics, providing insights and trends to internal teams. 

About You

• Bachelor’s degree in Business Administration or a related field preferred. 

• 1-2 years of experience in customer success, account management, or a similar client-facing role. 

• Excellent communication and interpersonal skills. 

• Ability to explain complex subjects in a clear and interesting way. 

• Strong problem-solving abilities and customer empathy. 

• Proficient in using customer success software, CRM tools, and office productivity applications. 

• Ability to work independently and as part of a team. 

• A willingness to learn and adapt to new technologies and processes. 

• Passionate about customer service and creating a positive user experience. 

• Proactive, with a keen eye for detail and the ability to anticipate customer needs. 

• Strong organizational skills to manage multiple accounts simultaneously. 

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What’s in it For You?
At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Learning & Development: LinkedIn