Information Technology Support, Senior Associate

Responsibilities

Peraton is seeking an IT Support Specialist to join our team of qualified and diverse individuals. This role, in our Health Solution Sector will support programs for key clients like the Center for Medicare and Medicaid (CMS) and the Center for Disease Control (CDC)

 

Responsibilities

• Resolve logged errors for staff and customers related to hardware, O/S, software, and connectivity issues.
• Analyze, troubleshoot, and diagnose computer hardware, O/S, software, and network issues onsite at customer locations.
• Maintain system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and reduce Mean Time-to-Repair for increased customer productivity.
• Reimage PCs/laptops when needed.
• Perform periodic PC refreshes and Windows updates as well as upgrading hardware and systems.
• Recover PCs/laptops from hard drive crashes.
• Maintain databases and ensure system security.
• Perform monthly patch management of customer IT environment.
• Perform device Installs, Moves, Adds, Changes and Deletions on customer devices through proper Change Control and backups.
• Maintain inventories of hardware and software licenses in conjunction with the Asset Management Team.
• Maintain network diagrams and circuit records.
• Document processes and perform diagnostic tests.
• Train end-users on hardware functionality and software programs.
• Review customers’ feedback about their experience with the Desktop Support team.
• Keep track of technological advancements and trends in IT support

Qualifications

Required Qualifications

• Bachelor’s degree and 2 years’ experience 
• Ability to obtain/maintain a Public Trust Security Clearance.
• At least 2+ years’ experience in IT-related work supporting end-user computing devices.
• Experience with different operating systems, including Windows and Mac OS.

Desired Qualifications

• Experience providing desktop support to a federal government agency
• Experience using Remedy or ServiceNow as a CRM
• Microsoft IT Support Certification
• ITIL v3 Certification
• Comp TIA A+ Certification
• Certified Scrum Master (CSM)
• Safe Practitioner 5.1
• Safe Dev-Ops 5.1
• AWS Cloud Practitioner

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$80,000 - $128,000. This represents the typical salary range for this position based on experience and other factors.