Change Management & Training Lead, Project Phoenix

 

 

 

Job ID:  510658

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.  Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.

 

Position Overview

 

Oversee Change Planning and Readiness for Project Phoenix.  Oversee training delivery for planned SAP implementations. Accountable for planning, development and delivery of work areas/products listed below

Key Responsibilities (Essential Duties and Functions)

• Change Management Strategy/Plan Refresh and Integrated Implementation
• Refresh Change Strategy originally part of Pilot Design as needed and implement change management plans tailored to each region and wave, ensuring alignment with overall project goals/milestones.
• Drive change management alignment and coordination across Phoenix projects including APEX, Coupa, Legacy System Changes, and Shared Service Center.
• Maintain detailed documentation of all change management activities, ensuring that lessons learned are captured and can be applied to future waves.
• Update status, trackers, etc.
• Work closely with project managers and other teams to ensure that change management activities are integrated into the overall project plan and timeline.
• Continuously evaluate the effectiveness of change management strategies and make improvements as needed to ensure the success of the implementation.

 

Stakeholder Engagement

 

• Work closely with Divisional, Regional and OpCo leaders and stakeholders to ensure their buy-in and support for the implementation. Partner with Project’s Engagement/Comms Lead to develop and deploy various engagement and communications activities as part of Pilot engagement plan blueprint.

 

Change Readiness Assessment

 

• Assess the readiness of each server for the upcoming changes, identifying potential challenges and areas that need additional support.
• This includes supporting and developing materials for Template Confirmation, leadership touch points, go-live readiness criteria, analyzing poll results and determining mitigation activities as needed.

 

End User Training Delivery for each wave: Manage the delivery of ILT training to the end users identified from Role Mapping for each implementation, taking into account:

 

• Number of trainers available
• Number of training rooms available
• Number of users and their location

 

Train The Trainer (TTT) delivery for each wave:

 

• Identification of new EUT trainers and execution of Knowledge Transfer from existing to new trainers for subsequent waves via TTT sessions.

 

Training strategy and material changes and ongoing maintenance:

 

• Refresh training strategy and plan for subsequent waves
• Manage ongoing updates and changes to existing training materials for both ILT and WBL courses using SAP Enable Now.
• Update and/or creation of data used for training exercises in ILT courses where required.
• Work with Basis to ensure that training environment is still current and fit for purpose.
• Work with the CRH L&D Team to update and re-test WBL courses (where required) on CRH Success Factors for deployment to the appropriate audience from Role Mapping.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

Education/Experience

 

• Bachelor's degree in Business Administration, Management, or related field; Master's degree preferred.
•  Minimum of 5 years