Associate Specialist, Customer Operations

<p>Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.</p><p></p><p>ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future. </p><p></p><p>ADI At A Glance</p><p><span>Analog Devices, Inc. (NASDAQ: </span><u><a href="http://finance.yahoo.com/q?s=ADI" rel="noopener noreferrer" target="_blank">ADI</a></u><span>) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $12 billion in FY23 and approximately 26,000 people globally working alongside 125,000 global customers, ADI ensures today’s innovators stay Ahead of What’s Possible. Learn more at </span><u><a href="https://www.analog.com/en/index.html" rel="noopener noreferrer" target="_blank">www.analog.com</a></u><span> and on </span><u><a href="https://www.linkedin.com/company/analog-devices" rel="noopener noreferrer" target="_blank">LinkedIn</a>.</u></p><p>          </p><p><b><span>The Customer Support Specialist (CSS) partners with the Regional Sales Team on ADI’s Broad Market accounts, adding value to the FSE mission and enhancing the customer experience. The CSS will drive ADI’s go-to-market strategy focused on enabling customer success and driving growth within the Broad Market segment. The CSS will support all aspects of assigned customer’s demand, from concept design to mass production. This includes sales support, customer interface, lead follow up, sample support, quoting, order placement and backlog management. The CSS will also work with Planning, Marketing, Technical Support and Business Units, to communicate requirements and expectations for assigned accounts within region. This role is fast paced, exciting, and challenging. The perfect candidate will be professional, agile and eager to drive business growth.</span></b> </p><p><b><span>Additional role <span>specifics:  </span></span></b> </p><p><span>The CSS will utilize ADI’s new and improved online digital experience to expand ADI’s reach into the customer base. This includes collaborating closely with the Marketing team on lead generation and follow up, identifying new accounts that will drive impactful business growth. The CSS will also work closely with the Regional Sales team to build customer intimacy, validate opportunities and generate <span>pipeline.  </span></span></p><p><span>The CSS will promote ADI eShop, supporting customers in transitioning to the online quoting and ordering platform. This will enable customers to purchase directly through ADI, utilizing a self-service eCommerce model. The CSS will bring systems mastery ,and offer live, interactive support throughout the eCommerce journey. This person should function as an advisor to the Regional Sales and Customer Operations teams, adding input on customer suitability and helping resolve eShop <span>queries.   </span></span></p><p><span>The CSS will provide direct support to focused Broad Market accounts, managing all pricing needs of the customer, providing quotations, managing pricing contracts, and coordinating with Business Units. The CSS should function as an advisor to the sales team adding input to help resolve problems and/or achieve goals.  The CSS should have excellent communication skills being able to participate in customer meetings via phone, virtually, and in person. The CSS is viewed as a strategic partner with Sales and is responsible for understanding the market in which they support.  </span></p><p><span>The CSS will also support ADI authorized distribution channel partners. Our channel partners service our most strategic and broadmarket accounts. The CSS will be responsible for backlog management,  supporting the Regional Sales Team and driving operational efficiency to support the volume of customers purchasing via this channel.  The CSS will also work closely with the CAS team, understanding end customer needs and driving supply with Planning and Supply Chain.  </span></p><p><span>This customer facing position requires excellent communication with a proven ability to work collaboratively in a strong team environment as well as the ability to work independently. The CSS must be multi-task oriented, flexible, positive, and able to adapt effectively to challenging and time sensitive <span>situations.  </span></span></p><p><b><span>Qualifications </span></