Head, Digital Field Products, Oncology

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Job Description

As a member of Takeda Oncology, your work will contribute to our bold, inspiring vision: We aspire to cure cancer. Here, you'll build a career grounded in purpose and be empowered to deliver your best. As part of the Data Digital and Technology team, you will report to the Head of Global Customer Experience and work with both the US and Global Oncology Business Units.

We are seeking a dynamic and experienced Head of Digital Field Products to join the Oncology Business Unit at Takeda Pharmaceuticals. This role will lead a team dedicated to developing and managing digital products that enhance the efficiency and performance of our sales, medical, and access field teams. As the Product Manager for CRM, Takeda Integrated Events (TIES), and other major field-facing platforms, you will interface between field end users, business stakeholders, GDDT enablement leads, and the technical development team, ensuring that our digital solutions align with business needs and brand strategies.  This role will report directly into the Head of Global Customer Experience Data, Digital & Technology for Oncology Business Unit.

Key Responsibilities

• Product Ownership: Serve as the product manager  for CRM, TIES, and other field-facing platforms; establishing vision and roadmap for the product(s), ensuring BU/BF needs are addressed, manages the product lifecycle from ideation to deployment.

• Team Leadership: Lead and mentor a team of experienced CRM developers, fostering a collaborative environment that bridges the gap between field end users and technical developers.

• Stakeholder Collaboration: Collaborate with global and regional leadership, with a primary focus on the US region, to understand business needs, brand strategies, and execute on those strategies.

• Customer Engagement: Act as the face of digital, data, and technology to commercial teams, maintaining strong relationships with heads of marketing, sales, medical, access, analytics, and customer experience.

• Strategic Execution: Work closely with field teams to understand their challenges and deliver digital solutions that improve their efficiency and performance.

• Operational Insight: Utilize your experience in commercial operations, sales operations, or medical operations to inform and guide digital product development.

• Data-Driven Solutions: Leverage your deep understanding of data and digital platforms to solve problems for field teams and enhance their capabilities.

• Trusted Partnership: Become a trusted partner to leadership, demonstrating how digital and data solutions can inform and execute business strategies.

• Sales Data & KPIs: Understand product sales data, specialty pharmacy data, and specialty distributor data, as well as key performance indicators (KPIs) that drive the sales business, and incorporate these insights into digital solutions.

• Dashboard Development: Partner with data management and analytics teams to build dashboards that allow field teams to plan and execute on field strategies effectively.

Qualifications

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field. Advanced degree preferred.

• Minimum of 10 years of experience in commercial operations, sales operations, medical operations, or a related field within the pharmaceutical or biotechnology industry.

  • Proven experience in a leadership role, managing teams and collaborating with senior leadership.

  • Demonstrated experience in CR