Project Manager – Payments & Trust (Global Digital & Assisted Channels)

<p>Are you passionate about driving impact through digital innovation? Do you thrive in complex environments and know how to turn strategy into execution?</p><p>We’re looking for a <b>Project Manager</b> to join our <b>Payments &amp; Trust</b> product within <b>Global Digital &amp; Assisted Channels Tribe</b>.</p><p></p><p><b>About Payments &amp; Trus</b><b>t</b></p><p>Payments &amp; Trust is a high-impact product area serving millions of mobile banking customers across multiple ING countries. It consists of three domains:</p><ul><li>Enrolment &amp; Access, including fraud prevention</li><li>Payments</li><li>Digital Wallets</li></ul><p></p><p>The product is part of the global digital tribe, which is responsible for various aspects of the ING mobile banking app. Our squads develop and maintain mobile front- and backend applications, continuously aiming to exceed expectations of our app users across the countries we service.  </p><p>Together, we manage and deliver globally scalable features such as mobile app enrolment, Check het Gesprek, Apple &amp; Google Pay, the upcoming WERO initiative, card management, Money Transfer, and more. Our product includes <b>7 teams</b> responsible for native mobile front-end development and, in some cases, <span>backend(-for-frontend)</span> APIs.</p><p></p><p><b>What will you do</b></p><p>As <b>Project Manager</b>, you will be responsible for leading strategic, cross-team and cross-tribe initiatives, all related to Payments &amp; Trust. You will drive projects from discovery to implementation, ensuring alignment, clarity, and delivery.</p><p>Key responsibilities include:</p><ul><li>Explore and assess potential opportunities before formal project initiation, including gathering consumer input and evaluating strategic relevance</li><li>Lead the discovery phase of initiatives to define problem spaces, validate needs, and shape direction</li><li>Set up and coordinate large-scale strategic projects (e.g. App2App, Money Transfer Wizard migration, Dream Payments, Payment Activity Center)</li><li>Define scope, governance, and roadmap (including milestones)</li><li>Identify and manage dependencies across teams and tribes</li><li>Engage and align stakeholders across business and IT</li><li>Escalate impediments and support decision-making</li><li>Ensure timely delivery and measurable outcomes</li><li>Lead smaller product-related initiatives and events (e.g. Product Day offsites, productization plans, contributions to tribe initiatives such as start screen and subscription manager, OHI improvements)</li></ul><p></p><p>You will be embedded in the <b>Payments &amp; Trust</b> product and work closely with the <b>Product Lead</b> to align on (strategic) priorities, project progress, and which initiatives to take on. You’ll collaborate intensively with the <b>Customer Journey Experts</b> and teams within the product that are directly linked to these initiatives.</p><p>In addition, you’ll work with a wide range of stakeholders across ING, both within and outside the tribe, business and IT. This includes other tribes such as <b>Payments</b>, <b>Fraud</b>, <b>R&amp;BT</b>, and <b>Risk</b>, in all <b>OneApp countries</b> (Netherlands, Belgium, Romania, Germany, Italy, Australia, etc.).</p><p></p><p><b>What will you bring</b></p><ul><li>5+ years of experience in <b>project management</b> and/or <b>change management</b></li><li>Proven track record in delivering <b>customer-facing (digital) products</b>, ideally in mobile app environments</li><li>Strong ability to connect <b>vision, people, and execution </b>with enthusiasm</li><li>Experience working in <b>complex, international environments</b></li><li>Solid understanding of <b>business-to-IT delivery</b>; experienced to work closely with developers and technical teams</li><li>Knowledge of <b>digital channels</b>, <b>payments</b>, and/or <b>fraud prevention</b> is a strong plus</li><li>Proactive, self-driven, and decisive</li><li>Flexible and adaptable to shifting priorities and product needs</li><li>Fluent in <b>English</b> (written and verbal)</li></ul><p></p><p><b><span>Rewards and benefits</span></b></p><p><span>We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at </span><a href="https://careers.ing.com/en/benefits-NL" rel="noopener noreferrer" target="_blank">Benefits in the Netherlands</a>  </p><p><span>The benefits of working with us at ING include:</span></p><ul><li><span>A salary tailored to your qualities and experience </span></li><li><span>24-27 vacation days depending on contract</span></li><li><span>Pension scheme</span></li><li><span>13th month salary</span></li><li><span>Individual Savings Contribution (BIS), 3.5% of your gross annual salary</span></li><li><span>8% Holiday payment</span></li><li><span>Hybrid working to blend home working for focus and office working for collaboration and co-creation</span></li>