Senior Program Manager, Service Initiatives

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Leads and coordinates implementation of complex programs/projects integral to the North America Commercial Ops Service organization. Coordinates and ensures effective delivery of programs/projects and activities by Instrument Management Service teams. Drives planning and effective execution of cross functional strategic initiatives to execute programs on time, within budget, meeting Customer expectations on quality and value creation, positioning STERIS Service for future success. 

Partners with BU Leaders and stakeholders (Core Team and supporting functions) to implement standards for effective planning and implementation that is transparent, and meets internal/external Customer requirements. Ensures disciplined program/project and change management process and practice is demonstrated cross functionally. Identifies and implements standard processes with project owners, including reporting and risk mitigation. 

Provides leadership and guidance to program/project team and direct report(s) to deliver consistent, quality outcomes which could include direct management and oversight of the initiative/project post-implementation, including responsibility for achieving project KPIs and business objectives. Provides portfolio management and insights, enabling and supporting continuous Project Management competency development in the organization.

What You'll do as a Senior Program Manager, Strategic Initiatives

• Implements and leads Service Org Strategic Initiatives Steering Committee to build transparency and coordination of effective launch requirements for internal & external stakeholders (Sr. Leadership, Core Team/Extended Core Team, BU Leaders, Analytics, Training, Communication, CI).
• Drives implementation of multiple, complex program initiatives, working closely with cross-functional teams and resources to achieve multiple program/project milestones within established timeframes.
• Manage the utilization of PMO standards and methodologies, including the PMO operating model, lifecycle/tollgates, project charter, change control processes, review and sign-off, etc.
• Identifies standard work and practices required for project owners to support effective planning, launch and sustainment requirements.
• Identifies and builds business cases and ROI for required technology and tools to support project/program management requirements.
• Partners with stakeholders, project and business process owners to identify deliverables, milestones and resources to be used (quality, time, allocation, budget and information) and monitoring projects through ideation to delivery and sustainment.
• Owns quality control of program deliverables and artifacts.
• Owns the creation and maintenance of comprehensive program documentation.
• Plans, directs, and coordinates activities for complex programs and projects through the development of project plans intended to accomplish goals and objectives within prescribed timeframes and budgets.
• Management of changes to the scope and schedule and assurance that proper approvals are in place.
• Ensures consistent visibility for program and project teams by monitoring and reporting business objectives, program/project achievements, and key indicators. Develops cadance for regular project reviews with projects/business sponsors.
• Provides coaching and feedback to project owners and other key stakeholders for the efficient operation of the program.
• Identification of program/project gaps and the work required to close them.
• Communicates with stakeholders and executive/senior management and provides insight on risk/issues identification, escalation, mitigation and resolution.
• Facilitates collaboration on creative alternatives to program challenges with subject matter experts.
• Removes obstacles and impediments to ensure business and operational objectives are met.
• Drives adoption and challenges standards.
• Identifies and applies best practices and needed process improvements.
• Establishes advanced capabilities in program and project design, where possible.
• Ensures compliance with company policies and procedures.
• Acts as model and champion for CI and change management practices.
• Tracks and report on organizational KPIs as applicable.
• Depending on the project, maintains leadership of the program/initiative, inclusive of direct-reports, post-launch and is responsible for delivering on the business objectives and KPIs

The Experience, Skills and Abilities Needed

• Bachelor’s degree in business, engineering or related discipline; MBA preferred.