Maintenance Technical Support Engineer

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

INTERNAL- JOB POSTING

1 Open Position

Reports to O&M Manager

Business title

Field Service Engineer

Reporting Line (title of position)

Manager/Site Leader

Division / Group Function

SYS/Transportation

Business Unit/Department

O&M

Work location

Americas

Country

USA

 

 

 

 

Purpose of the job

Primary source of technical support at the site.  Technically able to address all aspects of the system, but also a resident “expert” in one or more major component groups of the site system.

 

Key responsibilities and challenges

1

Lead and direct all maintenance, engineering, and repair activities for assigned shift, ensuring all procedures are completed safely and within established guidelines, and ensure that all maintenance and repair activities are documented.

40

%

2

Develop, deliver, and document appropriate technical training to technicians and other personnel as determined by Site Leader or other manager, including testing and certification.

20

%

3

Develop and accurately maintain preventive maintenance schedules for all site systems assigned in accordance with contractual requirements, customer and company directives, and proscribed maintenance practices for specific equipment. 

20

%

4

Initiate, document, and follow through with field requests, temporary change notices, and suggested improvements to systems, components, and procedures through proper Company channels and using established methods for such requests.

10

%

5

Cooperate and support internal and external audits, provide technical support to improvements and upgrades of the system, act as management representative as needed.

10

%

Competency Specifications

1

Developing Oneself- C

4

Problem Solving- D

2

Teamwork- C

5

Innovation- C

3

Drive for Results- B

6

Initiative- C

               

 

 

 

 

Requirements

Qualifications & Functional Knowledge
 Bachelors degree in technical or business field.  Associate degree in same combined with related experience acceptable.  

 

Knowledge of the Business
5 years of maintenance related experience with at least one in O&M environment required. 

 

Leadership – Management or Technical
Must be able to fill in as supervisor of technicians on a frequent basis, acting as the management representative on site.  Demonstrated prior success in leadership of people a plus.

 

 

 

 

 

 

 

Problem Solving
Demonstrated ability to identify, address, and resolve problems, both technical and situational as they arise. 

 

Area & Nature of Impact
Local site and occasional division wide; technical, procedural, and safety impact.

Interpersonal & Communication Skills
 Demonstrated ability to understand and coordinate complex technical issues that require the use of project management techniques and statistics.

 

Additional information and elements to consider
Often assigned technical tasks not directly related to system operations and maintenance (e.g. lift trucks and other support vehicles).  Often responsible for parts ordering and warehousing activities.

 

 

Local Specifications

 

Local field 1

Ability to pass local security screening and background requirements.

Local field 2
Working knowledge of Microsoft Office with Word, Powerpoint, and Excel.

Local field 3

Ability to communicate effectively in written and spoken English.

Local field 4

Additional duties may vary extensively based on local contractual requirements.

Application Specifications

Transfer possibilities