Manager, GPS Global Technical Services IT Systems

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

The Manager for Global Technical Services (GTS) IT Systems plays a crucial hands-on role in delivering IT capabilities and services that support our GTS functions, primarily Engineering, Facilities and Environmental Health and Safety (EHS).  In this role, you will collaborate with colleagues to understand their information technology and digital enablement needs. You will gather business requirements from various business units and functional groups and translate them into delivered technical solutions. This position involves working both as an individual contributor and as a member of a team. Additionally, you will support the execution of Computer Systems Validation processes.

Desired Candidate Characteristics: 

• Prior experience supporting Engineering, Facilities and EHS from an IT perspective.
• Exceptional commitment to a career in technology with a genuine passion for healthcare.
• Ability to understand the needs of the business and a commitment to delivering the best user experience and adoption.
• Strong ability to collaborate effectively across multiple teams.
• Demonstrated leadership experience.
• Excellent communication skills.
• An inquisitive nature to ask questions, offer bold ideas, and challenge the status quo.
• Agility to learn new tools and processes.
• Experience in leading small to medium-sized projects.
• Experience with the Autodesk suite of products and the business functions they support.

Key Responsibilities:

• Work closely with application business owners, project managers, and end-users to gather requirements, design solutions, and ensure successful project delivery. Collaborate with business representatives to understand their needs, challenges, and opportunities, translating those needs into business and functional requirements, design, and implementation.
• Act as the functional and technical lead (Subject Matter Expert) for designated applications.
• Execute application upgrades, patching, and maintenance activities either as an individual contributor or as part of a team to ensure the system remains current and secure.
• Lead small to medium sided project to implement IT solutions to meet business needs, working either independently or as part of a team.
• Ensure adherence to best practices and standards, supporting daily operations and future enhancements as a functional and technical expert.
• Provide comprehensive production application support, troubleshooting, and resolving technical issues.  Collaborate with business users and technical teams to ensure system stability, perform root cause analysis, and implement break fixes.
• Monitor and improve the performance of IT applications, troubleshoot, and resolve technical issues.  Develop and execute test plans to ensure the quality and functionality of IT solutions, identifying and resolving defects and issues in a timely manner.
• Create and maintain comprehensive technical documentation, including design specifications, user guides, and system architecture diagrams.  Develop an understanding of BMS policies and procedures related to computer system validation and IT compliance. Perform validation activities of Maximo applications, including generating computer system validation documents and conducting risk and impact assessments.
• Analyze data to inform business decisions and find technological solutions that align with business needs.   Assist groups with data integrity analysis and assessment exercises.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Equiva