B.HOM Property Operations Support Manager (54292)

JOB TITLE: Property Operations Support Manager – Floating Team

REPORTS TO: Director of Property Operations Support

DIRECT REPORTS: Yes

Who We Are 

B.HOM Student Living is a division of BH Management Services (BH), one of the nation's largest multifamily owners and operators. Established in 2020 to deliver specialized management services for student housing, B.HOM manages 30,000+ beds at 34 schools across the United States.  

Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, the team at BH and B.HOM strive to create a smarter way to live, invest, manage, and grow.   

We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of how far we’ve come and are ready to tackle what’s next. Come join us! 

Role Overview 

As the Property Operations Support Manager – Floating Team, you’ll have a big mission. Your mission if you chose to accept it will be to generate leads, sell, and renew apartment leases in accordance with company and Fair Housing guidelines. You will be responsible for assuring the Company’s standards are achieved and excellent customer service is delivered. You also understand the value of taking a moment to express gratitude to the village that helped to make it happen. As you can likely tell, 'how' things are done matters just as much as ‘what’ is done here at B.HOM.  

Key Responsibilities 

• Provides the daily oversight and guidance of the Floating Property Operations Support team members, which includes establishing team goals; monitoring team and individual performances; conducting performance reviews; assessing staffing needs/scheduling and identifying development needs.
• Manages project plans and activities, tracking project progress and ensures project deliverables are on-schedule; responsible for timely reporting to all internal and external stakeholders on the deadlines and other requirements around established initiatives and portfolio operations plans. 
• Performs weekly property operation review to analyze and identify areas for improvement and escalates challenges appropriately. 
• Responsible for the creation and distribution of presentation materials, documents related to process/procedures, and collaborates with appropriate departments as needed on operations policy updates; 
• Serves as a liaison for gathering data and providing assistance with general inquiries on operations policies and processes. 
• Supports implementation of new systems, software and other operational adjustments or improvements. 
• Other duties and or projects as assigned 

You Have:  

• 2-4 years’ experience in student housing or related area 
• Experience with Entrata required 
• Advanced level computer technology skills including MS Office Suite 
• Ability to analyze and interpret data 
• Experience developing business and training correspondence 
• Strong organizational skills and attention to detail 
• Excellent professional communication skills 
• Ability to work with a diverse group of people in a collaborative environment 
• Ability to work in a fast paced, deadline driven environment