Frontend Developer – Customer Software and Services

ABOUT USG AND OUR DIGITAL CUSTOMER EXPERIENCE JOURNEY

USG Corporation is an industry-leading manufacturer of building products and innovative solutions highlighted by Sheetrock®, Durock®, and Securock® Brands.

Headquartered in Chicago, USG serves construction markets around the world through its Gypsum, Performance Materials and Ceilings divisions. Its wall, ceiling, flooring, sheathing, and roofing products provide the solutions that enable customers to build outstanding spaces where people live, work, and play.

USG is evolving its digital customer experience and translating the objective of being easiest to do business with into a sustainable technology roadmap. The digital transformation includes upgrading our technology stack and augmenting our teams, developing new digital platforms, and integrating a best-in-class eCommerce operating model to deliver exceptional customer experience from design planning to order delivery. The digital services are based on to be improved data and process models and will be provided for all our customers in the US, Canada, and LATAM.

ROLE SUMMARY

The Frontend Developer supports the transformation and upgrading of customer experience by participating actively in the delivery team by taking on lead development responsibilities across frontend applications and user interfaces. The Frontend Developer shapes, implements and delivers web experiences and helps us to radically modernize our outdated technology stack towards modern cloud and SaaS based technologies. They possess a real passion for development and a demonstrated appetite for continual learning.

USG offers a hybrid workplace. The office location is Chicago, IL. Minimal travel may be required.

DEFINITION OF THE TEAM

The Customer Software and Services team operates within a product-platform model, which emphasizes cross-functional collaboration and end-to-end ownership of deliverables. In this model, product teams are responsible for developing and delivering a specific product or feature, from ideation to launch and beyond. These teams are composed of individuals with diverse skill sets, including business and IT expertise, who work together to achieve a common goal.

The Customer Software and Services team builds digital solutions that help customers discover, understand, and work with USG products. By bringing together expertise in business, architecture, design, and technology, the team manages product information, building assets, content, and specifications across the ecosystem. The team also develops customer‑facing software that enables architects, designers, and contractors to organize projects and collaborate. Operating in an agile environment, the team collaborates closely under the guidance of a Product Owner and a Tech Lead to deliver high‑quality solutions and drive continuous improvement.

What makes this team effective is its ability to work collaboratively and take ownership of deliverables. Each member of the team has a specific role to play, but they all share a common goal and work together to achieve it. The team's structure fosters innovation, agility, and accountability, making it a pivotal part of the company's digital transformation journey.

KEY RESPONSIBILITIES

• User Interface Development: Design, develop, and implement responsive and visually appealing frontend user interfaces using HTML, CSS, TypeScript/JavaScript, and frameworks such as Next.js/React or Angular, ensuring a seamless user experience across various devices and browsers. Help migrate our Adobe Experience Manager (AEM) powered site to a modern Next.js/React implementation.

• Platform Integration: Integrate user interfaces with digital platforms, ensuring seamless interoperability with content management system and product information management system. Ensure the integration between frontend components and backend systems is smooth.

• Component Maintenance and Development: Design and develop reusable UI components for customer landing pages, project planning tools, pre-construction design tools, ensuring consistency in design and functionality across different components and applications. Build reusable architecture and services that pioneer best practices, enabling other developers to work more effectively.

• Collaboration and Alignment: Actively collaborate with designers, backend developers, product managers, UX designers, and other stakeholders to align frontend development with the team's overall objectives. Contribute to Agile/Scrum ceremonies, including sprint planning, backlog groomin