Surgical Scheduler, Senior Specialist (Plastic Surgery) - Otolaryngology

Mount Sinai’s distinguished team at the Facial Plastic and Reconstructive Surgery Program offers patients state-of-the-art care for all areas of cosmetic and reconstructive enhancements to improve their function, confidence, and quality of life. Our highly specialized surgeons are certified by the American Board of Otolaryngology and the American Board of Facial Plastic and Reconstructive Surgery. We provide advanced nonsurgical, minimally invasive, and surgical treatments for all types of facial reconstruction, facial nerve paralysis, nose function, facial rejuvenation, and facial contouring of the ear, nose, chin and cheeks.

The Surgical Scheduler, Senior Specialist is a lead individual, proficient in the surgical scheduling process, overseeing a group of Surgical Schedulers responsible for servicing providers across the system in multiple locations at a high volume of visits. This individual takes the lead in troubleshooting scheduling and related issues and monitors workflow for efficiency of service delivery.

• Responsible for the coordination of all O.R. surgeries and procedures.
• Monitors front office workflow and make adjustment to ensure optimum delivery of service.
• Responsible for the verification of patient demographics and obtaining pre-certification from insurance carriers for all O.R. surgeries and procedures
• Responsible for obtaining patient medical clearance.
• Takes the initiative in the resolution of patient issues or answer questions regarding policies and procedures.
• Places surgical confirmation calls one day in advance of a scheduled surgery or procedure date
• Schedules post-op follow-up visits with providers.
• Functions as liaison between referring physicians and surgeons for the communication of clinical data and to determine O.R. scheduling, etc.
• Trains and mentors other Surgical Scheduling Coordinator(s) or less senior staff within the unit.
• Collects and distributes appropriate paperwork to internal and external parties to coordinate the surgeries.
• Records of hospital reservation and pre-admit data in the CERNER system.
• Inputs surgical information in EPIC.
• Coordinates surgeries at multiple institutions each with individual and different requirements.
• Coordinates surgeries between multiple surgeons and departments for the purpose of co-surgical completion of cases: Neurosurgery, General Surgery, Pediatric Surgery; and many cases with the Oral and Maxillofacial team for facial reconstruction.
• Monitors hospital O.R. block time schedule to assure a surgeon is assigned the appropriate room.
• Coordinates COVID testing appointments for all surgical cases
• Informs O.R. staff about any special instruments needed for a case.
• Works closely with clinical and billing team to ensure proper coverage and all authorizations are in place before surgery
• Coordinates peer to peer communications between insurance carriers and surgeons
• Works closely with hospital billing for coordination of case authorization
• Performs other duties and responsibilities as assigned

• Associates or Bachelors degree is preferred, or a combination of related experience and education.
• 5+ years of scheduling experience (preferably surgical scheduling) or closely related healthcare administrative experience.

 

Non-Bargaining Unit, 846 - Otolaryngology MSH FPA - ISM, Icahn School of Medicine

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create a