Manager, Central Variable Operations

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is looking for a Manager – Central Variable Operations to join their team!

This position will focus on supporting dealerships to meet or exceed annual sales targets, enhance customer satisfaction, and refine sales processes to streamline operations and maximize sales opportunities.  This position will work in lockstep with the Senior Vice President of Dealership Operations, promoting efficiencies through process improvements and ensuring business milestones are met.

What will you do?

• Independent leadership of special executive-initiated projects, ranging from critically important strategy decks about future product and organization direction, to written blog posts to be authored by the executive conveying thought on various topics

• Prepare, plan, and facilitate critical organizational meetings, both internal and external, maximizing effectiveness for the Senior Vice President of Dealership Operations

• Review and analyze reporting to identify patters or trends in which best practices can be shared and executed as deliverables

• Assist with building, training, motivating, and maintaining a quality sales organization

• Needs to have a thorough understanding of any/all projects the Senior Vice President of Dealership Operations is working on at any given time, advancing strategic initiatives of the business. This includes confidential and/or time sensitive projects

• Schedule regular meetings to review and reinforce best practices regarding sales techniques, product knowledge, and customer service skills

• Review sales statistics to identify how to maximize profitability for each dealership

• Monitor and manage daily sales operations to optimize efficiency and productivity

• Research and analyze market trends, competitor activities, and customer preferences

• Proactively identify issues that could impact the successful execution of business initiatives

• Collaborate with other central service to ensure communications and priorities are in lockstep with one another

• Establish and enforce policies and procedures that prioritize customer satisfaction

• Develop and implement processes, methods, and tools to increase efficiency and accuracy

• Ensure that project/department milestones/goals are met and adhering to approved budgets

• Contribute to the development of vision and strategy

• Work with other leaders to develop a common departmental vision or strategy

• Adapt area/departmental plans and priorities to address business and operational challenges

• Manage team projects and project plans through execution

• Influence or provide input to forecasting and planning resources; may manage allocated budget

• Perform all other duties and special projects as assigned

What are we looking for?

• Bachelor’s degree in a related field or equivalent work experience

• Additional education, certifications, or other distinctions are a plus

• Proficiency in using CRM software to manage customer interactions, track leads, and analyze sales data

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

• 3-5+ years’ experience, including 2+ at a leadership level

• Prior experience in automotive sales with a proven track record of success in selling vehicles and meeting sales targets

• Experience in a sales management role; proficient in analyzing sales data, identifying trends, and making data-driven decisions to optimize sales performance

• Breadth and depth of technical or functional expertise in own area of responsibility or department; may be acquiring knowledge of other related areas of departments

• Identifies and resolves technical, operational and organizational problems