Email Operations Specialist

Grammarly is excited to offer a remote-first hybrid working model. Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly hub.

All roles have an in-person component: Conditions permitting, teams meet 2–4 weeks every quarter at one of Grammarly’s hubs in San Francisco, Kyiv, New York, Vancouver, and Berlin, or in a workspace in Kraków. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.

Grammarly team members in this role must be based in the United States or Canada, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.

The opportunity 

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of the Fortune 500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.

To achieve our ambitious goals, we’re looking for an Email Operations Specialist to join our Marketing Operations team. The person in this role will contribute to Grammarly’s vision of building a comprehensive, AI-powered communication assistant that helps people connect with and understand each other by further growing and connecting our audiences across the globe. The right person will help us achieve our ambitious lifecycle marketing goals and will be on the ground floor of building the core of Grammarly’s in-house email marketing operations. 

Your impact

As an Email Operations Specialist, you will:

• Assist in campaign creation including email build, list segmentation, journey setup, and tracking.
• Oversee campaign nomenclature and hierarchy and update as necessary.
• Conduct A/B and segmentation tests that enhance marketing effectiveness to identify best marketing practices for email audiences.
• Build ongoing strategies to optimize email/nurture performance and conversions, including segmentation and automation testing.
• Support ad-hoc requests and strategically problem-solve and identify opportunities to improve email deliverability.
• Help manage, direct, and answer inquiries/questions related to email campaigns.
• Document campaigns and processes to support team needs.
• Support the Marketing analytics team by pulling campaign reporting from Iterable. 
• Establish strong working relationships with the Lifecycle Marketing team to recognize needs and opportunities for improvement.

We’re looking for someone who

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Is curious and constantly learning.
• Has executed email marketing campaigns and is comfortable digging into HTML and CSS. SQL experience is a plus.
• Can seamlessly align stakeholders, details, and timelines toward a specific goal and recognize operational needs and opportunities for improvement.
• Understands key email performance indicators such as deliverability and engagement metrics.
• Will efficiently document campaigns and processes.
• Can be responsible for executing emails to millions of users regularly.
• Works quickly while also minimizing errors by adhering to QA processes and having a critical eye for detail to ensure Grammarly's email program puts its best foot forward.
• Has created or maintained marketing assets, including emails, landing pages, and UTM tracking links.
• Has contributed to onboarding new tools and integrations and created short-term solutions through connections.