Field Service Technician II

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

 

KEY END RESULTS

 

1. Customer companies are provided with timely service on contracted job, insuring customer satisfaction.

 

1. Mid-level position performing  both welding and mechanic work on all types of equipment.

 

1. Familiar with mechanical, electrical and hydraulic systems on all models of electric shovels, draglines, loaders, miners.

 

1. Performs dis-assemblies and assemblies; troubleshoots defective operations.  

 

 

ORGANIZATION

 

The Field Service Technician II reports to the Service Manager.   No direct supervision is normally exercised.

 

NATURE OF POSITION

 

The position's primary contacts are customers.   Typical interface will occur with Chief Electricians and Maintenance  Supervisors.   The position also has regular contact with the Warehouse operations to secure parts, the manufacturing facility to obtain technical assistance, the Service Manager and the Regional Manager.

 

BACKGROUND

 

This position requires a minimum of three years mine maintenance experience and over one year up to and including three years with numerous welding and cutting applications.  Educational requirements are one to three years applied trades training in a particular or specialized occupation.  This position requires a Welder Certification, valid driver’s license, pass post-offer drug screen and be able to perform the physical requirements of the position.    

 

 

 

 

PRINCIPLE ACCOUNTABILITIES

 

1. Attends required classroom and hands-on training classes.

 

1. Develops an understanding of mine methods, layouts and mining systems. 

 

1. Observes machinery in operation and learns preventive maintenance and basic troubleshooting techniques. 

 

1. Understands Joy’s manufacturing and supply chain capabilities and how these create competitive advantage for the company and the customer.

 

1. Works with designated mentors to meet customer and understand service requirements.

 

 

1. Understands Joy’s sales systems and responsibility for data input and maintenance.

 

1. Obtains MSHA underground certifications and complies with all applicable State and Federal guidelines.  

 

Key Skills – Required by Komatsu

 

COLLABORATION

Working together with one or more people to complete a project or task or develop ideas or processes.

ADAPTABILITY

Having the ability to adjust to changes in their environment.  

HUNTER MENTALITY

A combination of traits that can help someone achieve their goals with consistency and precision.

BUSINESS ACCUMEN

Having the ability to understand business situations and make sound decisions that lead to successful outcomes.

APPLICATION OF KNOWLEDGE 

Being able to use what you’ve learned to make decisions and complete tasks in different situations.

LEADERSHIP  

The ability to guide, influence or lead others to accomplish a shared goal. 

Job Overview

Key Job Responsibilities

Qualifications/Requirements

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected ve