Senior Manager, Healthcare Quality and Safety - Engagement & Program Solutions

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The USP HQS Center of Excellence creates solutions that support the healthcare practitioner community in helping to ensure patients access to quality medicines. The Senior Manager, Engagement & Program Solutions will be responsible for leading and shaping the delivery of scalable solutions to support institutions and healthcare practice settings. These solutions include the USP Compounding Compendium (a subset of the USP-NF tailored to standards that support healthcare practitioners), outpatient drug classification resources, hazardous drug handling tools, education courses, and health literacy solutions such as drug audio pronunciation and pictograms.

This leadership position will partner with Senior Director of HQS and Director, HQS Standards in helping to shape the strategy of the HQS Program Unit. The incumbent will facilitate strategic direction to monitor future healthcare practice trends and deliver fit for purpose solutions to support healthcare practitioners.
This is a professional supervisory position and the incumbent in this role will supervise the scientists driving education content and engagement.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The Senior Manager, Healthcare Quality and Safety - Engagement & Program Solutions will be accountable for meeting strategy and revenue and growth targets by:

• Providing feedback on customer needs to shape new program solutions through standards setting, education, and engagement
• Keeping abreast of current trends and developments in related scientific, healthcare and technology industries.
• Driving awareness, adoption, and usage of HQS standards, products, education course materials and solutions through communications and related support materials.
• Expanding the reach of HQS Education Solutions and content licensing
• Facilitating tailored marketing to target audience in partnership with marketing company
• Lead exhibit booth planning and engagement at strategic conferences
• Facilitate key program planning and project completion against goals, objectives and success metrics to gauge success of programs in terms of revenue and public health impact including monitoring the HQS Revenue Dashboard.
• Developing quarterly and annual sales and account development plans
• Work with cross-functional groups (e.g. science, global communications, strategic insights, legal) and/or third party vendors on planning, design and implementation of digital tools, education and communication campaigns