Epic Change Management Practitioner

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

Epic Change Management Practitioner

(This position will involve some onsite work in Indianapolis, Indiana)

RESPONSIBILITIES:

Supports the Change Management Manager, project managers, workstream leads, and impacted groups during organizational transformation initiatives. Responsible for implementing and monitoring change management plans through transfer of ownership to respective business owners. Focuses on equipping key stakeholders internal and external to the project team with the skills and support needed to effectively and efficiently transition through the change while fostering adoption, minimizing disruption, managing resistance for sustained organizational success and optimization. Acts as a change advocate by fostering a culture of adaptability and continuous improvement across teams. Provides guidance and support rooted in technical expertise to project team members on implementing change management methods. Leads workshops and meetings to communicate change strategies and progress to stakeholders and leadership. Designs and implements change management plans, timelines, deliverables that align with organizational transformation goals. Maintains detailed documentation of change processes, decisions, and outcomes for accountability and future reference. Develops and refines tools, templates, and processes to streamline change management activities. Leverages change management software or tools (e.g., Prosci, ADKAR) to track progress and measure outcomes. Provides hands-on technical support and guidance to teams and individuals during transitions, ensuring they have the knowledge, ability, and resources needed to successfully adopt the change. Identifies areas of resistance and work closely with teams to address challenges and ensure stakeholder buy-in. Implements contingency plans to mitigate risks associated with resistance or unexpected setbacks in adoption. Engages with cross-functional teams to gather insights and feedback, ensuring alignment of change strategies with organizational needs. Partners with HR, training, and communication teams to deliver a cohesive approach to change management. Acts as a liaison between leadership and project teams to ensure consistent messaging and stakeholder alignment. Develops and delivers change-related training programs to equip stakeholders with the knowledge and skills needed to adapt effectively. Shares best practices and lessons learned from previous change initiatives to improve future efforts. Provides guidance and technical support to managers and team leaders to help them effectively guide their teams through change. Stays up-to-date with industry trends and best practices in change management, and continuously improve the organization’s change management capabilities.

REQUIREMENTS:

• Bachelor's degree in Organizational Development, Business, Psychology, IT, or a related field required.
• Certification in Change management is highly desirable (e.g., Prosci or APMG certification).
• Certification in Project Management is highly desirable (e.g., PMP certification).
• At least 3 years of experience implementing enterprise and/or system change management for highly complex programs and/or 5 plus years of experience in project management roles.
• Proven experience in implementing organizational change management, ideally in a healthcare setting.
• Proven experience with implementing change management plans in a highly matrixed organizations.
• Proven experience with implementing Change Management and Project Management methodologies (e.g., Prosci, ADKAR, PMP, Critical Path) and tools.
• Strong interpersonal and communication skills to engage stakeholders at all levels.
• Excellent analytical, problem-solving and critical-thinking abilities.
• Proficiency in change management tools and data analysis software.    
• Ability to manage multiple projects and priorities in a fast-paced environment. 
• Excellent Change Management and Project Management planning, implementation, and monitoring skills.
• Proven effective application of change management principles, methodologies, best practices, and how people go through a change.
• Ability to work collaboratively with internal project leaders, members as well as external consultants. 

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