Quality Engineer - Warranty

Lear For You

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A path to a better career. A better future.

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They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.

Are you ready for a better career? A better future?

Job Description

The Quality Engineer - Warranty is the lead for effective execution of Lear’s core warranty management processes (customer specific requirements & compliance, warranty data analysis, part return analysis, warranty lessons learned, system improvements, and debit management) to reduce warranty incidences, exposure, and cost. Additionally, he/she will be the subject matter expert for the assigned customer(s). 

Responsibilities

Warranty Management Process Compliance to AIAG’s CQI-14/Customer Specific Requirements (for Stellantis and GM) 

• Perform audit and assist in the development of initiatives for satisfactory compliance and continual improvement of CQI-14 requirements.
• Review warranty customer requirements during pre-launch of program(s), and dissemination to the team
• Regular review of Customer Specific Requirements for changes related to warranty, and dissemination to the team. 

Warranty Claim Data Management o Analyze warranty data and performance metrics to identify contributors to warranty claims and performance

• Lead the reviews with cross-functional team and drive quick resolution to warranty issues
• Lead regular warranty performance/status report outs to internal and external customer
• Responsible to validate effectiveness of corrective actions, monitor for containment breaks. 
• Monitor current and previous model years’ warranty performance through end of warranty period for high time in service spikes
• Review quality of warranty 8D and report out to customer
• Drive timely closure of assigned issues
• Update monthly warranty scorecard with findings and corrective actions
• Responsible for the administration of Lear SharePoint Site, keeping the information up to date.
• Utilize FOUNDRY (warranty database) 

Warranty Part Return Management 

• Proper documentation of findings in Lear’s warranty database
• Lead reviews with cross-functional team to address findings from part analysis
• Lead in the establishment of liability percentage o Lead deep dive in part return analysis that results in NTF (No Trouble Found) for understanding the true root cause
• Anticipates and overcomes operational obstacles to completing analyses efforts
• Ensure customer parts return analysis submission requirements are met – timely response
• Review quality of warranty 8D and report out to customer
• Prepare analysis and report outs as needed for internal and customer reviews
• Update monthly warranty scorecard with findings and corrective actions.
• Responsible to validate effectiveness of corrective actions, monitor for containment breaks
• Responsible for the administration of Lear SharePoint Site, keeping the information up to date. 

Your Qualifications

• Bachelor’s Degree in Engineering, preferably electrical, industrial or mechanical engineering Experience
• Minimum of 3 years work experience