RECORDS TECHNICIAN OPS - 60933286

Requisition No: 863910 

Agency: Children and Families

Working Title: RECORDS TECHNICIAN OPS - 60933286

 Pay Plan: Temp

Position Number: 60933286 

Salary:  AGENCY TO UPDATE 

Posting Closing Date: 10/30/2025 

Total Compensation Estimator Tool

Records Technician OPS

Department of Children and Families

New Port Richey, Pasco County, Florida

Open Competitive

 

Current Employees will be compensated in accordance with the DCF Salary Policy. 

Saturday – Tuesday 7:00 am to 5:00 pm

Occasional holidays on an on-call basis

 

What you will do:

 

In this position, you will be responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline.  Additionally, you will follow up with the appropriate supervisory personnel to ensure they are aware of pending investigations and staff assignments.

 

How you will make an impact:

 

• Print and review all abuse reports received from the Hotline and OTI requests called in from other counties.  This requires coordination with the Florida Abuse Hotline Information System (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN).
• Review appropriate databases for previous or open investigations and child family involvement with other family safety programs.
• Provide clerical support for a multi-function Family Safety Unit
• Prepare intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline.  *Case is then assigned in CCWIS (Florida Comprehensive Child Welfare Information System) and CPI is notified.  This same procedure is followed for any OTI request that is received.
• Assign cases to CPI or CPI Supervisor
• Package investigation information and conduct diligent searches
• Archive case files and maintain rotation and case logs

 

Qualifications:

 

• High school diploma or equivalent
• Microsoft Office Suite experience
• Two years of clerical experience preferred
• Must be able to work weekends and holidays

 

Additional Information/Requirements:

 

• Some agency positions may require successful completion of pre-interview assessment or work sample prior to interview.
• Ability to speak/read/write Spanish or other foreign language may be considered in the selection process as determined by the Agency need at the time of interview.

 

Knowledge, Skills and Abilities:

 

• Knowledge of the principles and techniques of effective communication
• Knowledge of the methods for organizing and presenting data.
• Ability to utilize problem-solving techniques.
• Ability to prepare reports
• Ability to make decisions in a timely manner.
• Ability to understand and apply applicable rules, regulations, policies and procedures
• Ability to plan, organize and coordinate work assignments
• Ability to communicate effectively
• Ability to establish and maintain effective working relationships with others

 

Candidate Profile (application) must be completed in its entirety.

 

• Include supervisor names and phone numbers for all periods of employment           
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training knowledge, skills and/or abilities, as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

 

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

 

Benefits of Working for the State of Florida:

 

Working for the State of Florida is more than a paycheck.