Director, Operations

Who We Are

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 110,000 single family rental homes under management. We are a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibility lives.

The Director, Operations is directly responsible for top and bottom line performance of a given market. May report into the Vice President, Operations in larger markets. Responsible for setting common goals to maximize revenue and bottom line performance while providing exceptional service and response time to our residents and for general inquiries. Responsible for implementing comprehensive programs, initiatives and strategies throughout the assigned portfolio. All goals will be in accordance with the budget and company/regional objectives.

What You’ll Do

• Oversee overall financial performance of assigned market. Provide guidance to all department leadership within the market.

• Direct portfolio management to achieve company and/or owner financial and business objectives.

• Responsible for overall portfolio performance through review of marketing, pricing and financial strategies, as well as review of maintenance/rehab- related expenses.

• Oversee and assist in preparing annual budgets, business plans and forecasting throughout the year.

• Oversee customer service function for residents, vendors, brokers and owners.

• Direct oversight of resident satisfaction and retention.

• Assist all area leaders as needed, pertaining to all aspects of the business.

• Provide leadership and oversight of the Leasing Experience team responsible for managing the new lease and renewal process

• Collaborate with local and national support leadership on initiatives to maximize occupancy and revenue within the portfolio

• Analyze residential home inventory, including pricing, availability, lease expirations, market activity and trends, and competitive available homes

• Evaluate pricing trends and strategies to include review of market and submarket conditions, and supply and demand drivers, and make recommendations for asset improvements, marketing enhancements, pricing initiatives, and performance strategies to drive velocity, revenue growth, and customer satisfaction

• Ensure the team complies with policies, processes, and procedures to function according to quality standards and operating objectives

• Facilitate communication and implementation of company initiatives and team goals

• Utilize department and Leasing Experience Specialist performance measurement tools to determine areas of opportunity for improvement and recognition of achievement

• Take proactive measures to minimize and assist with expediting resolution of escalations as it relates to leasing and renewals

• Other responsibilities as assigned to assist in the achievement of market and portfolio objectives

Who We’re Looking For

• Bachelor’s degree in Business Management preferred.

• Seven or more years of experience in a property management leadership position over a team of individuals.

• Real Estate License preferred.

• Current driver’s license and automobile insurance.

• Other license and/or certifications as required by state law.

• Ability to read, write, understand and communicate in English.

• Ability to use a personal computer and has working knowledge of Outlook, Microsoft Word and Excel.

• Ability to use general office equipment, such as telephone, fax machine, printer, and copier.

• Excellent customer service and interpersonal skills; ability to relate to others.

• Professional verbal and written communication skills.

• Ability to effectively communicate with a diverse workforce.

• Strong organizational and time management skills.

• Ability to perform advanced mathematical and accounting functions.

• Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, budgets, etc.

• Comprehension of federal fair housing laws and any applicable local housing provisions.

• Ability to facilitate presentations or speak in public to large groups of people.

• Must be proactive, self-directed and highly motivated.

• Ability to drive an automobile.

• Ability to travel on all forms of commercial transportat