Guest Services Attendant - Sunset Zoo

Description

(Regular, Non-Exempt)

Starting Salary Range: $16.89 - $20.27/hour, DOQ                    Closing Date: Open Until Filled

Workdays/Shifts and Hours: Variable, includes weekdays and weekends (minimum 20 hours per week) 

How to apply: Using the “apply now” button on this page, please complete the required online application, upload a resume and a list of three professional references with full contact information. For general questions about the position, contact Unique Hiram at (785) 587-2447 or hr@cityofmhk.com.

Summary/Objective

The Guest Services Attendant is an essential part of the team and contributes to the overall mission of the division. They are often the first line of contact with our guests. Providing friendly, accurate, and professional guidance while assisting guests with questions. Receipting and collecting money for admission, rentals, and program fees, answering the phone, and data entry are daily tasks. This position will also be responsible for maintaining the overall cleanliness and appearance of any guest services areas which may include the gift store, front desk or concession stand if applicable. This individual must be a self-starter, who interacts well with guests, volunteers, and staff and willing to help where needed. This position requires daytime, evening, weekend, and holiday availability.

Essential Functions

Performs front-desk duties at the gift store; assists customers and maintains appearance of guest services related locations.

• Greets and engages with and assists the guests/public with any questions with warmth, professionalism, efficiency, and accuracy.
• Educates guests about the division mission and other guest related topics which might include; exhibits, conservation, theater, outdoor terrace and trail, membership, gift store product, concession product, rental inquiries, promotions, events, and education programs.
• Answers a multi-line phone system and routes calls and follows through with questions in a timely manner.
• Operates cash drawer and credit card machine which includes accurate money collection and change.
• Promotes and educates the guests about the value of the membership program.
• Processes admissions, creates receipts, balances cash register, and prepares applicable reports and daily deposit.
• Maintains gift store and/or concession stand (if applicable) appearance through cleaning, staging, restocking and food safety guidelines.

Performs additional duties as required. 

• Attends meetings and training.
• Assists as requested with events, rentals and education programs. A few examples might be set up, tear down, and trash removal.
• Provides support for staff with small projects.
• Manages stress brought about by interacting with potentially irate and/or defensive customers.
• Ensures compliancy with all applicable regulations, policies, and procedures in all duties.
• Performs work duties during the daytime, evening, weekend and sometimes holidays as required. 

Requirements

Required Education and Experience

• High school diploma, GED, or equivalent.

Preferred Education and Experience

• Bachelor’s degree in Business, Communications, Natural Sciences, History, or related field. 
• One to three (1-3) years’ experience in cash handling and customer service. 
• CPR, First Aid, AED Certification.