Senior Customer Journey Expert KYC

<p>Senior KYC Business Process Analyst - KYC Process design and Control</p><p>At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your career, we’d encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply. Please do not hesitate to reach out to the responsible recruiter.</p><p> </p><p>Tribe KYC Services NL – team Private Individuals and Private Banking – is looking for an eager business process analyst who can help us making our KYC processes more compliant, efficient and customer friendly.</p><p> </p><p>About the tribe KYC Services</p><p>KYC Services aims to minimize the risk of ING becoming involved in money laundering, terrorist financing or other reputational risks. This includes customer onboarding, periodic and event driven reviews, name screening, pre-transaction screening, post-transaction monitoring, and ultimately the offboarding of customers.</p><p>By providing policy, process design and tooling, tribe KYC Services contributes to our social role as a gatekeeper to protect our financial infrastructure against financial crime.</p><p> </p><p>Your role as Senior KYC Business Process Analyst – Private Individuals and Private Banking segment</p><p>As a Senior Business Process Analyst (also known as Customer Journey Expert) you are part of a squad within the area CDD &amp; Digitalization. This squad is responsible for the Private Individuals and Private Banking segments, specifically for the Onboarding and Periodic Review processes. You will be part of a multidisciplinary and multicultural squad with both Business Process Analysts and IT engineers.  </p><p>Within the area you are responsible for the CDD processes for business and/ or private customers. You will work on complex topics like Mobile Onboarding and the automation of periodic reviews or customer outreaches to complete our KYC data. You challenge the status quo and recommend changes to policies, processes, standards, and practices that would improve compliancy, efficiency, and/ or customer centricity.</p><p>You’ll do this in close collaboration with various squads within and outside our KYC Tribe. You’ll be in close contact with for example the Policy team, Compliance, and KYC Operations to define the new process or to update existing processes. You collect and analyse data together with your colleagues from the Data &amp; MI area. You’ll clearly define and refine user stories together with your IT colleagues. You’ll test the new processes, write workplace instructions, model the process in our BPM tool Aris and implement the changes at for example KYC Operations. Along the way you’ll keep all stakeholders informed of planning and impediments.   </p><p> </p><p>Your work environment</p><p>The CDD &amp; Digitalization family of tribe KYC Services can be found in the beautiful and inspiring new ING building Cedar, a 5-minute walk from Amsterdam Bijlmer-Arena station. We are working in a hybrid mode; ~50% from home and ~50% from office.</p><p>Our squad has their own fixed days at the office, but we’re flexible as long as work allows.</p><p> </p><p>What are we looking for?</p><p>We are looking for a well-experienced Senior Customer Journey Expert who proactively makes processes more effective, customer-friendly, and efficient, who excels in stakeholder management and has an affinity with KYC. Preferably you are a Dutch resident.</p><p>You find it important to deliver the best performance every day in your work. You are naturally curious and want to know the bottom line. You work in a structured way and you have a personality with which you inspire colleagues to realize concrete improvements. You are proactive, enjoy working together in a team and know how to distinguish main issues from side issues.</p><p>You have completed a study at HBO/WO degree, and you have at least 5 years of demonstrable relevant work experience in the field of process improvement in the financial sector. Experience with KYC is an advantage, but not a must. Knowledge of IT architecture and working closely together with IT is also appreciated.</p><p></p><p>Within tribe KYC Services, the official language is English because of several international colleagues. You therefore have excellent oral and written expression skills in at least English and preferably Dutch.</p><p>You also endorse the values ​​of ING. You are honest, prudent, and responsible. You consider it natural to behave according to these values ​​in your work. Like all ING employees, you are prepared to take the banker's oath. For more information, see <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ing.jobs%2FGlobal%2FCareers%2FOrange-code.htm&amp;data=05%7C02%7Cveronika.danovich%40ing.com%7Cf8ac633ab8e6471aa9c408dc383e08b9%7C587b6ea13db94fe1a9d785d4c64ce5cc%7C0%7C0%7C638447086280825794%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIi