Digital Product Manager, Comcast Business Mobile

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

We are seeking a Product Manager for Comcast Business Mobile Digital Sales on ComcastBusiness.com. This product manager will play a vital role in creating and driving our omnichannel approach to deliver leads, sales and growth for Comcast Business Mobile – from awareness to purchase experience for new and existing customers.

A key part of the role is envisioning and executing a unified, best-in-class digital customer journey, bridging the gap between technology, marketing and merchandising to deliver impactful and competitive digital experiences.
We are looking for a blend of product leadership, technical experience and data-driven decision making to fuel business growth and enhance customer capabilities in an evolving digital marketplace.
This position requires a strong foundation in digital product management, with experience delivering customer-facing web experiences and integrating ecommerce and order management technologies. Experience in B2B digital sales or telecom is highly recommended.
The Digital Product Manager, Comcast Business Mobile, will report to the Senior Manager of Comcast Business Mobile Digital.

Job Description

Digital product management & execution

• Oversee the end-to-end product lifecycle, including gathering requirements, prioritizing features, coordinating releases, and ensuring quality in digital platforms such as websites and ecommerce portals.
• Define product requirements and roadmap work in line with business objectives and technical constraints. Work with merchandising to align brand standards and enhances the online customer journey.
  • Measure success through improvements in digital conversion rate, qualified lead volume, revenue contribution, funnel efficiency and customer engagement metrics.
• Monitor KPIs and conduct analysis to continuously improve product performance and user engagement.

Cross-functional collaboration and leadership

• Partner with teams across user experience, design, content, engineering, product, sales, and analytics to launch new services, features and enhancements on time and within budget.
• Manage stakeholder expectations, communicate product vision clearly, and foster agile development practices.
• Ensure product and merchandising managers are aligned with business and technical objectives.
• Ensure digital experiences meet accessibility standards, privacy requirements and regulatory constraints in partnership with legal and compliance teams.

Customer Experience, personalization, and optimization

• Continuously improve the customer experience through data-driven insights and research.
• Evaluate funnel metrics, traffic sources, and conversion drivers; collaborate with analytics to improve lead quality and volume for new and existing customers. Drive deeper engagement and monetization of existing customers.
• Lead experimentation efforts including A/B testing, experience optimizations, and rapid iteration to improve conversion and customer experience.

Responsibilities:

• Analyzing product management activities, defining product concepts, and justifying product-related expenditures
• Assisting other product managers in solving semi-complex problems and guiding them through larger project initiatives
• Managing profit and loss or budgetary aspects for assigned products, ensuring alignment with company goals
• Evaluating market trends, consumer needs, and technological advancements to inform product strategy
• Developing detailed product features, requirements, and implementation plans, prioritizing based on market needs
• Envisioning new product features through participation in cross-functional teams, fostering innovation and collaboration
• Coordinating with external vendors and strategic partners to ensure timely, on-budget delivery of product initiatives
• Reviewing and adjusting pricing strategies to maintain market competitiveness and company profitability
• Conducting periodic margin analyses to identify opportunities for product improvement and cost optimization
• Ensuring seamless coordination amon