Lead Conference Assistant – Summer 2026

Title: Lead Conference Assistant – Summer 2026
Employee Classification: Student Help Regular
Division Name: Student Affairs
Department: University Housing Services

Job Summary

Lead Conference Assistants (LCAs) are live-in student positions tasked with assisting the Housing Professional Staff team with training, scheduling, and providing overall leadership to the Conference Assistant (CA) team.

LCAs will also assist with various Conference Assistant responsibilities such as front desk management, conference check-in and out, building preparation, and emergency response.

Lead Conference Assistants should expect to have a roommate in a double room space throughout the summer.

LCA Responsibilities:
1. Assist in scheduling and monitoring the day-to-day work of the Conference Assistant team.
2. Ensure that all conference check-ins and check-outs are staffed appropriately.
3. Work with Conference Assistants to update and maintain bulletin boards and directional signs in the residence halls.
4. Meet and communicate regularly with University Housing Services Professional Staff.
5. Present a good image of Illinois State University. Assist in setting a standard of customer service excellence for guests and visitors.
6. Assist in acquainting conference sponsors with conference policies, procedures, facilities, and emergency procedures.
7. Be available to conference participants, respond to needs and concerns, and make referrals when necessary.
8. Responsible for building safety and security.
9. Assist in the implementation of emergency procedures.
10. Serve in response rotation for front desk shift coverage.
11. Assist with other duties and projects as assigned by the supervisor

Interviews for this position will begin late January/early February 2026.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$15.00/hour

Required Qualifications

- Attend training in April
- Available to work from May 9th through August 10th
- Pre-enrolled for fall semester classes or registered for summer classes.
- Prepared to work extra hours from, Friday, June 12th through Sunday, June 14th for Illinois Special Olympics and not to exceed 28 hours for the scheduled work week.
- Adhere to the established dress code
- Must be available to work evenings and weekend hours as assigned by supervisor.
- 2.4 cumulative grade point average at time of application.
- Completed at least 24 credit hours at time of appointment.
- Good disciplinary standing with the University.
- Have at least one semester of residence hall living experience

Preferred Qualifications

- Ability to provide excellent customer service experience to all guests
- Ability to think critically on the job and problem-solve as needed
- Ability to multitask and be flexible
- Ability to maintain confidentiality
- Attention to detail
- Have a positive attitude
- Able to work as part of a team
- Organizational and communication skills
- Strong work ethic and leadership skills

Work Hours

Monday through Sunday, between 6:45 a.m. and 11 p.m. - as scheduled during building hours.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.

Proposed Starting Date

April 2026

Required Applicant Documents

Resume & Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Contact Information for Applicants

For more information about this position, please email: dehard2@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from t