HOA Account Executive, Public Sector (Remote in Phoenix)

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. 

I. Job Summary 
The Inside Account Executive is responsible for proactive maintenance and revenue growth of current WM customers within a book of business, ensuring that all assigned customers have signed service agreements, in initial term and on file. 

This position is remote however will require the employee to reside in the greater Phoenix metro area based on business need

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform all essential duties confidently. Additional minor duties may be assigned as needed.

• Increase account penetration with strategic product sales  
• Communicate proactively with all customers quarterly, to strengthen and expand relationships 
• Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills  
• Update and renew customer service agreements  
• Resolve service escalations within the defined territory  
• Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions  
• Communicate rates, fees and service strategies with conviction  
• Understand and use customer incentives and concessions within appropriate profit targets and level of authority  
• Establish and maintain a high level of customer satisfaction  
• Communicate and collaborate with the Inside Sales Manager to resolve customer issues  
• Align WM products and services with customer needs  
• Engage additional WM business opportunities - referring internally as appropriate  
• Use WM sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and pricing tools)  
• Propose customer solutions that are compliant with appropriate local, state and federal regulations  
   

III. Supervisory Responsibilities 
This job requires no supervisory duties 
 

IV. Qualifications 
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.
 

A. Education and Experience 
 

Education: High school diploma or GED (accredited)  
  Experience: Three (3) years experience in non-consumer based industry sales. 
 

B. Certificates, Licenses, Registrations or Other Requirements 
 

None required  
 

C. Core Competencies Required 
 

• Successful relationship building - external and internal  
• Confident and professional communications  
• Sound decision making  
• Strategic thinking  
• Computer hardware and software proficiency  
• Consistent goal and target attainment  
• Strong problem resolution  
• Complete product and service knowledge  
• Time management  
• Professional and ethical behavior   

V. Work Environment 
Listed below are the key environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 
 

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;  
• Required to exert physical effort in handling objects less than 30 pounds rarely;  
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;  
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;  
• Normal setting for this job is an office setting.  

The expected base pay range for this position across the U.S. is $19.70 - $26.45. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candi