Director of Tax Sale Deferral and Community Engagement (NCS) - Department of Housing and Community Development

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$79,507.00 - $127,043.00 Annually

Starting Pay:

$79,507.00 Annually

Our Benefits                                                     

The Office of Employee Benefits manages the City's health and welfare benefits plans for employees, retirees, and eligible dependents. The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

NOTE: GRANT POSITIONS ARE NOT ELIGIBLE FOR RETIREMENT BENEFITS

Get to Know Us

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Job Summary:  

The Baltimore City Department of Housing and Community Development is seeking a seeking an innovative, results-oriented, and strategic professional to provide transformational leadership for our Division of Homeownership & Housing Preservation – Tax Sale Deferral & Community Engagement Department.

The Baltimore City Department of Housing and Community Development (DHCD) was created in 1968 to consolidate local community development efforts with housing and building code enforcement.  With over 400 employees, DHCD strengthens City neighborhoods by attracting investors, developers, and homebuyers. Through the administration of Community Development Block Grant (CDBG), HOME funds, City bond funds, and other creative financing mechanisms, DHCD finances and guides strategic development projects to meet housing and neighborhood needs.  To hold property owners accountable and keep neighborhoods safe, DHCD monitors construction and building activity and enforces the City's building, fire, zoning and related codes, as well as provides energy conservation services.

The Office of Tax Sale Deferral is a complex department as it seeks to assist homeowners who are seeking to have their home of primary residence removed the City of Baltimore list during the tax sale season.   In this position, the Director of the Tax Sale Deferral Program would oversee this program and be responsible for the day-to-day management of this department.  Many cases that come to this office are not easy to resolve, this will require the Director who ill also serve as the Tax Sale Ombudsman for the City of Baltimore to unpack the situation and provide steps for resolution as outline is the City Charter.  Additionally, in this role the Director of Tax Sale & Community Engagement would be responsible for the marketing and outreach of the Tax Sale Deferral Program, available resources to ensure all available funding opportunities for homeowners are identified, and market programs that will assist with maintaining the home as an asset for generational wealth as identified in the DHCD Vacant Reduction Strategy.

Essential Functions:

• Manages day to day operation of the Tax Sale Deferral Program to ensure effective outreach and compliance
• Supervises staff to educate the public, promote the program, and process applications.
• Develops communication materials like PSAs and info sheets to raise awareness, while also reporting program results to the Department of Finance.
• Manages an outreach calendar, tracks tax sale dates, ensures grant compliance, and monitors constituent interactions.
• Address and resolve disputes between city residents and city agencies regarding tax sale issues, ensuring clear communication and equitable solutions.
• Collaborate with other city agencies to develop and promote services that assist homeowners in avoiding tax sale, providing them with the necessary tools and resources to stay current on their property taxes.
• Provide testimony to the City Council on tax sale policies and legislation, while also working to increase awareness of programs under the Housing and Homeownership Pr