Senior Director, Patient Support Services Platform Solutions

Job title: Senior Director, Patient Support Services Platform Solutions

Location: Cambridge, MA

About the job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. 

The Senior Director, Patient Support Services (PSS) Platform Solutions will drive the transformation of Sanofi Specialty Care PSS across Therapeutic Areas through strategic and tactical leadership of platform development and projects and programs that will optimize the patient experience, improve productivity, and increase automation. Responsibility will span all applicable technology platforms including but not limited to PSS CRMs and Events Management tools. The ideal candidate will bring a strong enterprise mindset, with the ability to architect and drive scalable solutions across multiple therapy archetypes, ensuring platform strategies are both cohesive at the enterprise level and responsive to the unique needs of each therapeutic area.

The candidate must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at working in a matrix environment, handling multiple projects with tight deadlines and multiple stakeholders. He/She must be able to lead and influence across leadership and teams. This will be a highly visible position interacting with many internal functional groups within Sanofi Genzyme, as well as external vendors. The position will report to the Head, of Patient Support Services Program Operations. The position will be based in Cambridge, MA.

Sanofi US is only considering candidates who are currently legally eligible to work in the U.S. Company-paid relocation benefits are being extended for this position.

About Sanofi 

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. 

Main Responsibilities:

Leadership

• Lead and influence cross-functional teams and external vendor partners to drive flawless execution of complex, multi-stakeholder platform initiatives on time and within budget

• Proactively identify and mitigate risks, resolve conflicts, and remove barriers to execution through strong influencing skills and executive presence

Strategic Vision & Product Ownership

• Serve as the strategic product owner for PSS platform solutions, defining vision, roadmap, and prioritization of features that deliver measurable business value and enhanced patient outcomes

• Drive automation and evolution of the CRM ecosystem enabling integrated innovation

• Accountable for PSS roadmap ownership to include new launches, innovation and optimization of current systems

• Owner of business process documentation, alignment, grooming, release communication and training of system changes

Innovation

• Collaborate with Heads of Program Operations, Digital, and PSS Innovation to architect advanced analytics and real-time intelligence capabilities that transform platform data into actionable insights, predictive analytics, and strategic business intelligence that drives continuous optimization and innovation beyond traditional reporting

Enterprise Focus & Scalability

• Apply enterprise-level thinking to design scalable, future-proof platform solutions that can be leveraged across multiple therapy archetypes, ensuring consistency, interoperability, and efficiency at scale

• Lead end-to-end enterprise solutioning by connecting business needs across diverse therapy archetypes to unified platform strategies that reduce redundancy and accelerate time-to-value

• Serve as the enterprise product owner across PSS platforms, driving a cohesive product strategy that balances therapy-specific needs with enterprise-wide standards and scalability

Stakeholder Management

• Develop and execute comprehensive stakeholder communication strategies that ensure alignment, transparency, and buy-in acros