Job Description

At Zendesk, we create a service-first CRM company that builds powerful, customizable software to improve customer relations. We are growing our software engineering presence across multiple products.

We are looking for an Associate Manager to join us to lead a team of motivated developers. Or, if you are a top-tier developer with experience in developing scalable applications ready to manage, we want to talk to you! 

What you'll be doing

• Hire, onboard, mentor, coach and retain talented developers.

• Work on constantly improving the well-being and productivity of the team.

• Provide the team with career mentorship and regular guidance.

• Encourage innovation within the team.

• Lead architectural decisions balanced by the reality of our business strategy.

• Participate in all phases of the software lifecycle, including being a hands-on developer within the team when needed.

• Keep the team up to date on significant development and business decisions.

• Work in a dynamic, agile team where standard methodologies for delivering excellence and high availability software are everything.

What you bring to the role

Basic qualifications:

• 8+ years of experience in software development.

• Proven people management experience.

• Hands on experience in server and client-side development with the ability to design solution architecture.  

• Great communications skills in English to collaborate with teams spread across the globe.

• A collaborative attitude, contributing to an enjoyable work environment that promotes teamwork throughout the organization.

Preferred qualifications:

• Hands on experience in : 

  • JavaScript

  • Java

  • Kotlin

  • SQL

  • AWS Framework

• Experience in scoping and estimating solutions to provide accurate and realistic project timelines.

• Comfort with ambiguity, ability to pivot, and experience in a fast-paced work environment juggling multiple projects simultaneously.

• Experience working for a SaaS company.

The Poland annualized base salary range for this position is zł176,000.00-zł264,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.