Supervisor, Transit Service Delivery

Overview

Thank you for your interest in working for Long Beach Transit. We are hiring, and all LBT job applications must be submitted online through our career's website.

Long Beach Transit (LBT) is dedicated to connecting communities and moving people…making everyday life better.  Our vision is to be a leading provider of transportation options delivering innovative and high-performing services within a multi-modal network that transforms the social, environmental and economic well-being of the diverse communities we serve.

As an organization we focus our employees on our vision to:

• Consider the customer first in decision making by being of service to others.
• Operate with Integrity-especially when no one is watching.
• Be open to new ideas and Continuous Improvement – seek ways to improve current processes.
• Be Proactive - take personal ownership especially when things go wrong.
• Cultivate the Potential of every employee – we must strengthen LBT through development and training.

The Transit Service Supervisor plans, directs, monitors and controls the operations activities required to ensure that efficient, safe and dependable bus service is provided to all Long Beach Transit (LBT) customers. The Transit Service Supervisor is responsible for the supervision of bus operators.

Responsibilities

• Schedules employees and equipment to facilitate effective and efficient delivery of service
• Communicates effectively and efficiently with all LBT operators, supervisors, transit police and support vehicles via radio
• Initiates action to resolve problems related to service delivery and disciplinary action
• Supervises up to 25 bus operators as group supervisor
• Evaluates bus operator performance and provides coaching, feedback and discipline; demonstrates exemplary leadership
• Appraises service delivery, assesses stops, equipment, routes and schedules for deficiencies and makes effective plans and recommendations to improve service delivery
• Establishes bus changes; sets detours and communicates changes to those involved
• Decides daily on any deviations from service or additional service required based on immediate and/or changing conditions
• Assumes command role at the scene of accidents; investigates accidents and reports findings to LBT’s Safety Officer
• Responds to customers and disruptions which are beyond the operator’s scope or ability to resolve
• Administers the labor agreement, and must be knowledgeable in labor relations
• Develops work plans and schedules extra-board operators to efficiently meet service requirements
• Evaluates system operations and makes effective recommendations for the delivery of service, training and the development of Transit Service Delivery (TSD) department procedures
• Plans major agency operations events, trains, and schedules operators
• Reports minor problems which may occur with the computer software applications used in operations including HASTUS, Ellipse and the Advanced Communication System (ACS) programs used by the department
• Provides a leadership role in the development of computer-generated projects for the TSD, and participates in the selection and testing of systems and software that will be used in TSD
• Provides intra and inter-department advice and recommendations on LBT programs and special projects
• Takes action to correct and/or report unsafe conditions or actions to the Safety Officer; ensures that personal protective equipment is worn when necessary; investigates and reports all accidents and incidents, and issues warnings per disciplinary procedures for violations of LBT health and safety procedures
• Other duties may be assigned

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Strong analytical skills and attention to detail
• Excellent written and oral communication skills, interpersonal skills, tact and diplomacy
• Ability to work independently and in a team environment
• Must be able to process information and make quick decisions
• Ability to prioritize multiple complex projects
• Strong decision-making and innovative problem-solving skills
• Demonstrate considerable initiative
• Proactive and achievement driven with a strong work ethic
• Excellent collaboration skills with both internal and external clients
• Ability to coach, motivate and develop employees
• Must have excellent communicat