Software Development Manager

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Job Profile Summary
Responsible for leading a team of Software Development Engineers in the planning and designing of software and web applications. Manages projects from design to testing, including new programs, enhancements and modifications. Collaborates with Quality Assurance team to conduct testing. Has overall responsibility for developing/administering performance standards for organizational unit. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development and meeting of departmental budget.

Job Description

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.

About the Team / Role:

We are considering candidates who can commute to our Philadelphia campus, Comcast Technology Center.

We are seeking a Development Manager to join our Communications and Tools team at TPX CONNECT PLEX Communications Engineering, Comcast. This engineering organization is responsible for innovation, development, delivery, and support of Comcast Residential, Business, and Commercial communication products, focusing on digital voice technologies.

Our cross-functional international team comprises architects, principal engineers, UX and Data specialists, UI and MW developers, Operation and QA engineers, software dev managers, and project and program managers.

The ideal candidate will possess a full-stack technical background, strong leadership skills, and excellent verbal and written communication acumen catering to technical and executive audiences. In this role, you will lead a 12-person cross-functional agile development team, delivering products across several engineering disciplines and projects.

In collaboration with other teams and contributors in the organization, 

You will:

• Oversee the infrastructure, CI/CD, security and architectural MW decisions, UI frameworks, and UX improvements.
• Review and propose solutions to various customer-impacting challenges and experiences. 
• Provide technical guidance to MW, UI, and QA engineers and coach and mentor staff on best SDLC practices as needed. 
• Continue to develop and grow cross-functional teams and individuals’ careers.
• Expertly navigate a complex organizational matrix, including cross-geography and contracting staff.
• Maintain and develop processes to assure efficiency and transparency. 
• Demonstrate knowledge of technical, resource, and budget LRP.
• Possess an expertise in agile methodologies.
• Have experience working with large and complex data subsets and an ability to analyze and correlate them to troubleshoot and manage systems.
• Have familiarity with tools like Spark, Splunk, Cassandra, Elastic Search, Tableau, or any other BI tools.

You will be:

• Accountable for the final product delivery and effective support plan.
• Accountable and responsible for all risk management strategies related to your team.
• Representing ComET team across a larger organization and vendors as a domain expert.
• Staying current with technology trends, evaluating the competition, and identifying areas for optimization of existing products. 
• Overseeing the creation of all technical documentation, such as software design, evaluation plans, test plans, technical manuals, prop