Maintenance Ops Center Shift Manager

Department:

Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Maintenance Operations Center Shift Manager invests in the future of Southwest’s People by providing direct Leadership to the Southwest Airlines Maintenance Controllers and representing Tech Ops in all Bridge Team Processes in the NOC while providing strategic Tech Ops information at the Situation Room Conference calls. This role represents the Technical Operations (Tech Ops) Department in Southwest’s Network Operations Control (NOC). Additionally, they'll provide legendary Customer Service by ensuring maintenance requirements are satisfied, in the most efficient and timely manner to support the Operation. The Maintenance Operations Center Shift Manager brings a problem-solving and strategic mindset to help drive the future of Southwest. 

 

Additional details: 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.     

Model the Southwest Way

• Guide and lead Team Members using SWA talent management practices to coach, develop and engage Employees
• Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

• Ensure adherence to all policies and procedures related to the responsibilities of the Maintenance Control operation
• Interact and coordinate MOC Ops Center requirements with various departments across organizational boundaries to ensure the safest, most compliant, and efficient operation in the Industry
• Approve maintenance ferry flights as outlined in the Maintenance Procedures Manual (MPM)
• Interact and coordinate Technical Operations involvement with Dispatch, Flight Operations, Inflight Operations, Ground Operations, and other operating groups within Southwest Airlines
• Interact and coordinate Technical Operations involvement with Dispatch, Flight Operations, Inflight Operations, Ground Operations, and other operating groups within Southwest Airlines
• Perform duties necessary to assist the Senior Manager Maintenance Operations Control in administering On-Call Maintenance Providers
• Act as liaison to ensure coordination and cooperation in making tactical operational decisions that may significantly impact planned maintenance requirements
• Inform and support directives set forth by Sr Manager and Director Maintenance Operations
• Provide direct Leadership to the MX Ops Center Support Supervisor and Field Technician Supervisors
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources model